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Mercier Consultancy is excited to offer a Dutch speaking Fitbit Products Support Specialist position in Bulgaria! This role is ideal for individuals who have a keen interest in fitness technology and a passion for providing outstanding customer service. As a Support Specialist, you will assist Dutch-speaking customers with their inquiries and challenges related to Fitbit products, ensuring they have a smooth and enjoyable experience with their devices. Responsibilities Provide exceptional support to Dutch-speaking customers through phone, email, and chat Troubleshoot and resolve technical issues related to Fitbit products and services Educate customers on product features, usage, and best practices Accurately document all customer interactions in our support system Collaborate with technical teams to escalate complex issues when necessary Encourage customer engagement by providing timely and helpful responses Maintain a friendly and professional tone in all communications Fluency in Dutch and English, both written and spoken Strong customer service orientation and effective communication skills Preferably prior experience in customer support or technical support Genuine interest in fitness technology and wellness Strong problem-solving skills and attention to detail Able to work effectively as part of a team Experience with customer support platforms is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Private Health Insurance Support In Finding Accommodation After Hotel Fully Paid Training And More...