Dutch Speaking E-commerce Support Specialist
Kats RecruitmentPosted 5 days ago
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Dutch Speaking E-commerce Support Specialist Job Overview We are seeking a customer-focused Dutch Speaking E-commerce Support Specialist to join a leading global customer experience provider. In this role, you will guide online shoppers through their purchase journey by handling order tracking, processing returns, managing refunds, and solving carrier-related shipping exceptions. This position offers the flexibility of a 100% remote work setup from any location within Portugal. Location & Work Mode Country: Portugal Work Mode: Work From Home (Full-time remote position based anywhere nationwide in Portugal). Your Role & Responsibilities Support online retail consumers across multiple communication channels, including phone, email, chat, and necessary back-office data management. Assist customers with end-to-end order processing, tracking deliveries, resolving payment discrepancies, and issuing refunds. Investigate tracking anomalies or lost shipments by coordinating directly with shipping carriers and internal fulfillment logistics teams. Process and protect sensitive consumer records (such as payment data and identity information) in strict accordance with GDPR and PCI compliance standards. Document customer interactions accurately within internal systems, escalating highly complex cases to specialized departments when required. Your Qualifications Language Proficiency: Fluent written and spoken Dutch (C1/C2 level) paired with good operational English (B2 level) . Core Competencies: Strong verbal and written communication skills, an analytical problem-solving mindset, and keen attention to detail. Data Sensitivity: Comfortable and responsible when handling secure personal data and payment details. Adaptability: Ability to stay organized, reliable, and efficient within a fast-paced, deadline-driven digital e-commerce environment. Experience (Plus): Previous experience in a call center, remote helpdesk, or retail e-commerce customer support environment is considered an asset. Shifts & Working Hours Schedule: Full-time (40 hours per week) operating on a standard operational rotational shift schedule. Salary, Bonuses & Benefits Base Salary Options: €1,209.32 Gross per month (with permanent company-provided accommodation included). €1,534.82 Gross per month (without company-provided accommodation). Allowances: Comprehensive meal allowance alongside integrated Christmas and holiday allowances. Health Coverage: Health insurance coverage provided starting from day one of employment. Paid Time Off: 22 days of paid annual leave. Contract Type: Valid Portuguese employment contract with full social security integration. Onboarding: Fully paid initial training, structured remote onboarding, and continuous performance coaching. Relocation Support Complete relocation assistance is available for international candidates moving to Portugal from abroad. For applicants who opt for the accommodation-inclusive salary tier, permanent housing in a company-rented and managed apartment is fully provided and coordinated from arrival.