Dutch-Speaking Customer Service Roles in Sofia, Bulgaria - Free Relocation Pack

Mercier Consultancy is excited to offer Dutch-Speaking Customer Service roles based in Sofia, Bulgaria, accompanied by a comprehensive free relocation package! We are looking for enthusiastic and customer-oriented individuals eager to provide exceptional service to our Dutch-speaking clients. In this role, you will be responsible for handling inquiries, resolving issues, and delivering top-tier support to customers in Dutch and English. Your commitment to excellent communication and problem-solving will be key to ensuring customer satisfaction and loyalty. Responsibilities Provide professional customer service in Dutch and English via phone, email, and chat Resolve customer inquiries and complaints promptly and efficiently Maintain accurate records of customer interactions using CRM software Collaborate with internal teams to provide comprehensive solutions Collect feedback and contribute to continuous service improvements Stay updated on product knowledge and company policies Participate in training to enhance your customer service skills Fluency in Dutch, and proficiency in English, is required. You must clearly state your native language and nationality in your application. Willingness to relocate to Sofia with a full relocation support package. An EU residency/passport is mandatory. Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses