Dutch Speaking Customer Service Representative – Online Advertising
Kats RecruitmentPosted 5 days ago
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Dutch Speaking Customer Service Representative – Online Advertising Job Overview We are seeking a business-oriented Dutch Speaking Customer Service Representative to join a leading global customer experience provider in Lisbon, Portugal. In this role, you will support small and medium-sized business (SMB) clients utilizing self-service digital advertising solutions to grow their online presence. This position offers a structured, international environment where you can develop your professional experience in the fast-paced digital advertising space. Location & Work Mode City: Lisbon Country: Portugal Work Mode: On-site (Based full-time at a modern corporate facility in Lisbon). Your Role & Responsibilities Support small and medium-sized business clients across multiple channels, including phone, email, and chat. Assist users with initial account setup, platform navigation, and general technical troubleshooting. Provide comprehensive pre- and post-sales support for self-service digital advertising products. Guide business clients on how to use campaign management tools effectively to optimize their online marketing efforts. Track and identify recurring issues or platform trends affecting multiple corporate accounts. Share actionable customer feedback and product insights with internal teams to drive continuous service improvement. Your Qualifications Language Proficiency: Fluent written and spoken Dutch paired with good English skills for internal corporate communication. Education: High school diploma or equivalent qualification. Technical Aptitude: Highly comfortable working with digital marketing tools, internet platforms, and multi-screen systems. Core Competencies: Customer-oriented mindset with a clear, professional communication style and the ability to manage client issues independently. Flexibility: Willingness to work rotational schedules, which include evening and weekend shifts. Experience (Advantage): Previous customer service experience, ideally within a contact center or B2B support environment, is preferred. Shifts & Working Hours Schedule: Full-time (40 hours per week) operating on a rotational shift schedule. Salary, Bonuses & Benefits Base Salary Options: €1,350.00 Gross per month (with permanent company-provided accommodation included). €1,609.00 Gross per month (without company-provided accommodation). Allowances: Comprehensive meal allowance and included Christmas and holiday allowances. Health Coverage: Health insurance coverage provided starting from day one of employment. Paid Time Off: 22 days of paid annual leave. Onboarding: Fully paid initial training alongside structured onboarding and continuous performance support. Career Growth: Long-term professional development tracks within an international working environment. Relocation Support Complete relocation assistance is available for international candidates moving to Portugal from abroad. For applicants who opt for the accommodation-inclusive salary tier, permanent housing in a company-managed apartment is fully provided and coordinated from arrival.