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Mercier Consultancy is excited to offer a unique opportunity for a Dutch Speaking Customer Service Representative for our Client's Food Delivery Platform, based in Greece. In this vibrant role, you will provide exceptional support to our Dutch-speaking customers, assisting them with inquiries and issues related to their food delivery experiences. Your fluency in Dutch will be essential as you help clients navigate the platform, address order-related questions, and resolve any issues that may arise during the delivery process. Join our dynamic team and play a crucial role in ensuring a seamless and enjoyable food delivery experience for our customers. Responsibilities Deliver outstanding customer service in Dutch through phone, email, and chat regarding food delivery inquiries Assist customers with ordering, modifications, cancellations, and tracking their deliveries Resolve customer complaints and issues efficiently and professionally Document all customer interactions accurately in our CRM system Collaborate with restaurant partners and delivery personnel to ensure timely service Gather customer feedback to enhance service quality and address any areas for improvement Stay updated on food delivery trends and promotions to inform customers effectively Fluent in Dutch and English, with strong communication skills Exceptional customer service orientation and problem-solving abilities Experience in customer service, particularly in the food delivery or hospitality industry, is preferred Able to manage multiple customer inquiries in a fast-paced environment Detail-oriented with excellent organizational skills Passionate about food and providing excellent customer experiences Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...