Dutch Speaking Customer Agent For Luminus - Work Remote In Greece

Mercier Consultancy MD is seeking a Dutch Speaking Customer Agent to work remotely from Greece, supporting Luminus, a leading energy company. This role is ideal for Dutch-speaking individuals passionate about providing top-notch customer service in the energy sector. As a Customer Agent, you will assist Luminus’ Dutch-speaking customers by handling inquiries and resolving issues to ensure a seamless customer experience.

Key Responsibilities

• Provide excellent customer support in Dutch through phone, email, and chat channels while working remotely.
• Assist customers with account management, billing inquiries, service requests, and technical support.
• Efficiently resolve customer complaints and issues with professionalism and empathy.
• Keep accurate records of customer interactions using CRM systems.
• Collaborate with internal teams to enhance customer satisfaction and streamline service delivery.
• Stay updated on Luminus’ products, services, and relevant industry trends.

• Fluency in Dutch (spoken and written) is required; proficiency in English is a plus.
• Previous experience in customer service, preferably in the energy or utilities sector.
• Strong communication and problem-solving skills with a customer-oriented approach.
• Self-motivated with the ability to work independently in a remote setting.
• Proficient in CRM software and various digital communication tools.
• Reliable internet connection and a suitable remote workspace.
• Ability to manage time effectively and multitask in a fast-paced environment.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...