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Mercier Consultancy is currently recruiting a Danish-Speaking Fintech Support Agent to join our growing team in Sofia, Bulgaria. This position includes a fully paid relocation package to assist you with your move. In this role, you will provide expert support to Danish-speaking clients, helping them navigate fintech products and troubleshoot issues promptly. Your contribution will be essential to delivering an exceptional customer experience in the banking sector. Responsibilities Provide high-quality support to Danish-speaking customers via phone, email, and chat Assist clients with inquiries related to fintech products and services Identify, investigate, and resolve technical issues or escalate when necessary Maintain detailed and accurate records of client interactions in the support system Coordinate with internal departments to facilitate timely problem resolution Keep up-to-date with fintech developments to better assist customers Ensure a customer-focused approach in all communications Fluency in Danish and English, both verbal and written; native language and nationality should be clearly stated in your CV and/or cover letter Experience in customer support roles, preferably within fintech or related industries Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work efficiently in a fast-paced, dynamic environment Highly organized with attention to detail Willingness to relocate to Sofia with a fully paid relocation package provided • Paid relocation to Bulgaria • Stable job and career development opportunities • Competitive salary • Additional health insurance • Positive international working environment • Support and learning