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Mercier Consultancy is excited to offer Danish-Speaking Customer Service opportunities in Sofia, Bulgaria, featuring a free relocation package to help you make a smooth transition. We are seeking motivated individuals who are passionate about providing excellent customer service to Danish-speaking clients. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and delivering a positive experience to our Danish-speaking customers. Your role is critical in maintaining strong customer relationships and upholding our high service standards. Responsibilities Provide exceptional customer support in Danish and English across multiple channels Address customer questions, concerns, and complaints promptly and professionally Accurately log customer interactions in the CRM system Collaborate with internal teams to resolve customer issues effectively Collect and relay customer feedback to aid in service improvement Keep up to date with product knowledge and company policies Participate in training sessions to enhance skills and knowledge continuously Fluency in Danish, and proficiency in English, is required. You must clearly state your native language and nationality in your application. Willingness to relocate to Sofia with a full relocation support package. An EU residency/passport is mandatory. Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses