Danish Client Service Officer - Monday to Friday

Tasks Handle customer enquiries related to services, products, and account activity in a professional and timely manner Communicate with clients across multiple channels, including phone, email, chat, and messaging platforms Guide customers through onboarding procedures, ensuring all required documentation is collected and verified accurately Identify opportunities to introduce or recommend additional services aligned with customer needs Monitor and follow up on customer accounts, working closely with internal teams responsible for payments and collections Ensure all customer interactions and processes comply with internal standards and regulatory guidelines Maintain a consistent and high-quality customer experience throughout all stages of the customer journey Liaise with different departments to resolve issues and improve overall service delivery Contribute to internal reporting and documentation updates Support process improvements and efficiency initiatives Assist with onboarding and knowledge-sharing for new team members when required Provide feedback on systems, tools, and workflows to enhance performance Requirements Fluent in Danish and English, both written and spoken Background in a customer-facing role, ideally involving elements of sales, account handling, or collections Experience with onboarding processes and document verification is beneficial Strong interpersonal and communication skills with a results-oriented mindset Able to manage tasks independently while contributing effectively within a team Comfortable working in a performance-driven environment Proficient in Microsoft Office applications, particularly Excel Benefits Health Insurance Paid Voluntary Overtime Monday to Friday - no weekends 10% annual performance bonus Salary increase after successful probation Relocation package of up to 1000 Eur