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Mercier Consultancy is excited to present an incredible opportunity for a Czech Speaking Customer Service Representative to join our Client, a leading Airline Company, based in Greece. In this vital role, you will be responsible for providing exceptional support to our Czech-speaking customers, assisting them with all inquiries related to flights, bookings, and travel-related services. Your fluency in Czech will be paramount in helping clients with ticket reservations, itinerary changes, and resolving any concerns they may have. Your dedication to delivering high-quality customer service will enhance the overall travel experience for our valued passengers. Responsibilities Deliver outstanding customer service in Czech through phone, email, and chat for airline inquiries Assist customers with flight bookings, changes, cancellations, and baggage inquiries Effectively resolve customer complaints and provide timely solutions Document all customer interactions accurately in our CRM system Work collaboratively with various departments to ensure seamless service delivery Gather customer feedback to improve service quality and operational efficiency Stay updated on airline policies, industry trends, and promotional offers Fluency in Czech and English, with strong communication and interpersonal skills Exceptional customer service focus with a proactive approach to problem-solving Prior experience in customer service, particularly in the travel or airline industry, is preferred Able to handle multiple inquiries in a fast-paced environment Detail-oriented with strong organizational abilities Genuine passion for travel and assisting customers with their journey Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...