Customer Support-German Speaker

Customer Support-German Speaker Hiring details Project GPS Navigation Tool | Streaming Platform Schedule Monday to Friday | Rotative Shifts - TBC Summarized JD Answering customer's queries via phone, e-mail or chat; troubleshooting; Mandatory Skills 12 months of Customer Support within Contact Center (preferably); Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score) & SLAs (Service Level Agreement) Location Office - Based Office Location Lisbon (Anjos or Alcântara offices- TBC) Recruitment Steps Initial Screening + WLA + Ops round + OLA + HR interview Annual Base Salary From 14.000 C&B Language Premium Bonus/Monthly Meal allowance/Daily work day paid in meal card (net amount) Transportation Bonus /year Yearly Target Bonus 5% of the yearly gross base salary Total Salary/Monthly + benefits Other Benefits Health Insurance & Life Insurance & Family Plan (Spouse and Children) Type of Contract 1 month training contract + 1 year FTC w/ 30 days probation Relocation Support (for people moving from outside of Continental Portugal) Bureaucratic support to get the NIF and NISS Assistance in finding house according to the needs of the candidate Relocation bonus of (gross) paid with the first payroll cycle JD overview Live chat, E-mail (Inbound Calls might occur accordingly with the project) Identifying the clients problem; troubleshooting them to find the solution Documenting each action you take; and categorizing cases and possible bugs Understand and remain up to date with client's policies and guidelines "Policy, Safety and Copyright management" (e.g Understand ads, navigation policy and copyright guidelines) Troubleshoot different problems (e.g problems with playing videos, uploading, account & bugs issues, membership issues) Analyze data and trends in order to create meaningful insights for customers & report on key performance indicators. Interested Candidates should send their CVs to : [email protected]