Customer Success Specialist

About the Job

Our client is a high-growth technology enterprise scaling advanced Software-as-a-Service (SaaS) frameworks, cloud-based business tools, and digital solutions for enterprise clients worldwide. We are seeking an empathetic, data-driven, and highly organized Customer Success Specialist to join our fully distributed Global Customer Experience division. In this critical, client-facing role, you will serve as the trusted advisor for our incoming B2B client accounts—guiding them through software onboarding, tracking user adoption metrics, and proactively resolving operational challenges to ensure long-term brand loyalty and subscription renewals.

Why Join Us

• Total Remote Work Autonomy: Work from wherever you are most productive, utilizing a premium, cloud-based customer management tech stack, virtual training tools, and distributed team networks.
• Strategic Growth Strategy Track: Move past repetitive, basic technical support tickets. This role positions you at the center of account management, commercial retention data, and product-adoption analytics, charting a direct path into high-level account management.

Responsibilities

• Strategic Client Onboarding: Lead newly signed B2B customer accounts through their initial software configurations, demonstrating system features via virtual meetings to accelerate user adoption.
• Account Health Analytics: Monitor user telemetry data and platform engagement metrics, proactively identifying accounts with low product usage to engineer customized retention campaigns.
• Problem Resolution Escalation: Serve as the primary internal champion for customer accounts, translating complex operational questions or feature requests into actionable insights for our product engineering teams.
• Retention & Renewal Audits: Maintain rolling touchpoints with key corporate stakeholders, conducting health reviews to identify contract expansion opportunities and guarantee subscription renewals.
• Educational Collateral Creation: Assist in building out our self-service Help Center ecosystem, authoring scannable feature tutorials, system FAQs, and user onboarding playbooks.

Requirements

• Education: Bachelor’s degree in Business Administration, Communications, Marketing, Management Information Systems (MIS), or an equivalent business or technical hybrid discipline.
• Experience Level: 0 to 2 years of professional experience. This is an entry-level professional track; robust customer-facing internships, university leadership roles, commercial capstone projects, or technical consulting experience are highly valued.
• Analytical Software Literacy: High comfort level utilizing cloud data tools, spreadsheet applications (MS Excel for tracking account metrics), and a natural curiosity for learning complex software systems.
• Communication Polish: Exceptional verbal, written narrative, and active listening capabilities. You must possess the natural professional confidence required to guide corporate users through tech platforms.
• Remote Accountability: A self-starting operator who excels at organizing a busy daily schedule, protecting client privacy data, and remaining highly accessible across distributed time zones.

Preferred Qualifications

• Bilingual Language Fluency: Professional verbal and written proficiency in Korean is highly preferred to facilitate cross-border client onboarding and coordinate seamlessly with international enterprise accounts.
• Basic foundational familiarity with Customer Relationship Management (CRM) or Customer Success software infrastructure (such as Salesforce, Gainsight, HubSpot, or Zendesk).

Job Location & Details

• Employment Type: Full-Time, Permanent
• Visa Support: OPT / STEM OPT Validation & H1-B Sponsorship Provided
• Salary Range: $58,000 – $75,000 USD base structure + Retention Performance Bonuses, Remote Workspace Technology Allowances, and Premium Corporate Health, Dental, and Wellness Benefits.