Customer Service Representative - French - Athens

Position: Customer Service Representative Location: Athens, Greece Work model: On-site, 100% Employment type: fixed term (5 month contract) DUTIES AND RESPONSIBILITIES: Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication Research and identify effective solutions to resolve customer issues or concerns Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management Provide accurate and complete information using appropriate tools, systems, and procedures Maintain a high standard of customer service and contribute to a positive customer or partner experience Collaborate with internal teams to ensure seamless communication and issue resolution. REQUIREMENTS: Fluent/Native in French (C1 level), with strong proficiency in both written and spoken communication. As well as good proficiency in English. High school diploma or equivalent qualification. Minimum of 6 months experience in customer service, hospitality, retail, or a related field. Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively. Proficiency with computers and customer service tools. Reliable high-speed internet connection and a quiet workspace (for remote work) Eligibility to work in Greece. BENEFITS: Competitive compensation package, including a base salary Relocation support Comprehensive benefits package based on role Supportive and accessible leadership committed to employee development Inclusive and community-focused work environment that values giving back Opportunities for career advancement and continuous learning And many others!