Customer Expert - Spanish - Greece

Position: Customer Expert Work model: Remote Location: Greece Employment type: Full-time What you will do: Communicate with customers via phone, chat & e-mail Track and follow cases to ensure they closed in an efficient and timely manner Maintain high customer satisfaction, representing a major brand Provide troubleshooting for mobile devices (mobile phones, tablets & more) Assist customers to manage/secure their account & passwords Set-up repairs for hardware-related issues Escalate unresolved cases by contacting 2nd level support Interaction Experts Maintain high customer satisfaction What you will bring: Fluency in Spanish Advanced English knowledge Familiarity with iOS and/or MacOS, or comparable technology, is preferred Great communication skills Prior customer support experience would be an advantage Strong troubleshooting skills What we offer: Complete support to help you ease your relocation to Greece - Athens or Thessaloniki (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-) Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses