Customer Expert - German - Athens

Position: Customer Expert (Cybersecurity) Work model: Remote Location: Athens, Greece Employment type: Full-time What you will do: Communicate with customers via phone, chat & e-mail Ensure full functionality of the antivirus protection Troubleshoot technical issues using your problem-solving skills Track and follow cases to ensure they closed in an efficient and timely manner Maintain high customer satisfaction, representing a major brand Provide and maintain strong, professional relationships with all partners and show empathy at all times Log the cases on internal systems, while getting up to date with client’s products & services. What you will bring: Fluency in German Very good communication skills in English Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills Empathy and a passion for customer service Familiarity with current Anti-Malware and Firewall products Ability to install an operating system and install additional necessary software Ability to troubleshoot common PC, Mac and mobile issues Knowledge of MAC, iOS and Android Operating Systems Knowledge of Firewall, Antivirus products and Security domain Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals Base knowledge of networking technologies (TCP/IP, DNS, WLAN) What we offer: Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you) Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses State of the art premises, providing a great working environment with relaxing break areas