Customer Experience Specialist @ in3 | Dutch Native

Behind the brand. in3 a fintech startup that helps customers pay for anything in 3 parts. This is useful for example when buying an expensive washing machine, and you want to spread the payment over 3 months. The company's mission is also to protect the financially vulnerable. In the past years, more and more people have gotten in debt by so-called ‘buy now, pay later’ providers. We do not want to be a part of this. That’s why the company created technology that checks a consumer's creditworthiness in milliseconds. For more information about in3, click here ! How to WOW. Support customers over the phone, email, and chat Help customers with questions about refunds and payment cancellations. Mediate in disputes between customers and webshops Troubleshooting, innovation, and change management are part of the daily business Help improve your team’s KPIs like customer satisfaction, response rate, and average handling time. Communicate patterns in customer feedback to supervisors and brainstorm with colleagues in order to improve the customer experience. Mapping and improving business processes to enhance customer journey and satisfaction Stay up-to-date about the latest policies and regulations The WOW factor. Native-level Dutch and fluent English Excellent communication skills You are proactive and solution-oriented A technical or finance background is an advantage You value learning and can’t wait to know more about fintech You have some experience with customer service or related fields You can think outside the box to always find a solution for the customer The extra’s you’ll love. The career adventure of your lifetime in sunny Valencia, Spain The chance to work in a scale-up environment with a high-performance culture Collaboration with the most well-known and fastest-growing brands in Europe Be part of an incredible, international community of like-minded and motivated professionals The opportunity to grow and develop yourself both personally and professionally Delicious and healthy breakfast and lunch A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance