Croatian-Speaking Player Support for Supercell Games in Sofia, Bulgaria

Patrique Mercier Recruitment, in partnership with Supercell Games, is excited to offer an opportunity for a Croatian-speaking Player Support Specialist to join their team based in Sofia, Bulgaria. If you are fluent in Croatian and passionate about gaming, this role provides a unique chance to develop your career with a leading mobile game developer. As a Croatian-Speaking Player Support Specialist at Supercell Games, you will engage directly with Croatian-speaking players, delivering exceptional support to ensure a positive and enjoyable gaming experience. Become part of an innovative and collaborative team focused on player satisfaction and community engagement. Your Key Responsibilities Provide timely and empathetic support to Croatian-speaking players via multiple communication channels, including chat, email, and social media. Investigate, troubleshoot, and resolve player issues efficiently. Gather and report player feedback to relevant teams to help improve game features and support services. Maintain accurate records of player interactions and support requests. Work closely with cross-functional teams to enhance support processes and the overall player experience. Contribute to the creation and updating of support documentation and knowledge base materials. Fluency in Croatian is required; proficiency in English is preferred. Please clearly state your native language and nationality in your application (C.V. and/or Cover Letter). Excellent communication skills, both written and verbal, with the ability to interact professionally and empathetically with players. Eligibility and willingness to relocate to Sofia, Bulgaria. • Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) • Fully paid training sessions from the office • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses