Croatian-Speaking Customer Support Specialist

Join an international travel platform and become part of a multicultural team dedicated to delivering outstanding customer experiences to users around the world. We are currently looking for Croatian-speaking professionals who are passionate about customer service and enjoy working in a dynamic international environment. In this role, you will support customers with bookings, travel-related questions, and account assistance while ensuring a smooth and positive experience throughout their journey. Location: Athens, Greece Rotational shifts between Monday–Sunday No night shifts Permanent contract Performance bonus included Your Responsibilities Assist customers via phone, email, and chat Support booking management, cancellations, and reservation changes Handle payment-related inquiries in a professional manner Deliver high-quality customer support in Croatian and English Maintain excellent customer satisfaction and service standards What We're Looking For Croatian fluency or C1 level English level B2 or higher Strong communication and problem-solving abilities Customer-focused and proactive mindset EU citizenship or valid residence permit with full working rights Training & Work Model 9 weeks of paid on-site training in Athens After the training period, remote work may be available based on performance and readiness What's Offered Competitive salary package with performance bonus 14 salaries per year, including holiday bonuses Private health and life insurance 25 vacation days annually €50 monthly meal voucher Long-term career opportunities within an international company Relocation Support 3 months of hotel accommodation provided Up to €300 relocation reimbursement Full support with legal documentation and relocation process