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Mercier Consultancy is thrilled to present an opportunity for a Croatian Speaking Customer Service Representative for our Client, a leading Digital Travel Company, based in Greece. In this exciting position, you will provide exceptional support to Croatian-speaking customers seeking assistance with their travel inquiries and bookings. Your fluency in Croatian will be essential in helping clients navigate our online travel services, addressing their questions, and ensuring a smooth and satisfying customer experience. By delivering high-quality service, you will contribute significantly to enhancing customer loyalty and the overall success of the company. Responsibilities Deliver high-quality customer service in Croatian through phone, email, and chat related to travel inquiries and bookings Assist customers with trip planning, reservations, cancellations, and modifications Handle inquiries regarding travel policies, itineraries, and payment options Effectively resolve customer complaints and issues while maintaining a professional demeanor Document customer interactions accurately in our CRM system Collaborate with internal teams to ensure timely resolutions and service delivery Stay informed about travel trends and updates pertinent to our services Fluency in Croatian and English, with excellent communication skills Strong customer service orientation and a passion for the travel industry Previous experience in customer service, particularly in travel or tourism, is preferred Able to manage multiple inquiries efficiently in a fast-paced environment Detail-oriented with strong organizational skills Genuine interest in travel and assisting customers in their travel planning Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...