Complaints Specialist

Your role at Exness: The Complaint Specialist’s duty is to process all complaints escalated by the customer support department within a reasonable time period (24 hours), and to provide effective solutions that ensure and maximize clients' satisfaction. The role is based in our office in Vanuatu . In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free. You will: Monitoring and tracking complaints made by clients; Reporting clients’ requests if the subject of a request is relating to order execution, partner reward, etc …. (hereafter referred to as ‘complaints’); Processing clients’ complaints while utilising all available platforms; Replying to clients’ requests based on the comprehensive review of a request; Ensuring that all complaints are processed within a reasonable time period; Cooperating with other departments with the purpose of solving the complaint; Maintaining an updated knowledge base with up to date and relevant content; Being able to share knowledge with Support in order to diminish the number of escalated complaints; Providing significant reports when required by line manager. Post complaints monitoring. Re-evaluation of complaint process for improvement. The ideal candidate: Minimum 2 years working experience in Customer Service/ Sales and MUST be from client fronting department . Good analytical skills. Attention to details. Ability to work under pressure. Advance understanding of order processing. Good knowledge of Company product as well as Internal company regulations and procedures. Self-motivated and highly reliable. Excellent attendance is a plus. What we offer: Outstanding conditions for professional growth and development, work in a very fast-paced and challenging environment; Relocation package for the family and visa support (where applicable) Medical insurance coverage for employees and immediate family members; Company’s contribution to training & development; Result-oriented approach; flexible working conditions; Corporate employee share scheme for all the employees. Possibility to be closer to your team - "Get to know Team" trip. Your journey after applying: First interview (up to 40 minutes) Final interview with your future team (1 hour) Task Assessment (If Applicable) Application Deadline: Thursday, 25th June 2026 Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.