Business Applications Support Engineer

At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide. Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose. Why this role matters The role is based in our Limassol office, Cyprus. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free. As an Applications Support Engineer, you will be responsible for supporting and maintaining business applications used across multiple departments, ensuring their stability, performance, and alignment with business needs. You will work closely with internal users and technical teams to troubleshoot issues, improve application functionality, and support automation of business processes through integrations and system enhancements. What you'll actually do Provide day-to-day support for business applications under the supervision of a Team Lead Investigate and resolve application issues, ensuring timely response and resolution Escalate complex or critical issues when required Analyze application functionality and identify areas for improvement Suggest enhancements to improve performance and usability Support optimization of both frontend and backend application behavior Support automation of business processes through system configurations and integrations Work with data flows and integrations between applications Assist in implementing improvements that increase operational efficiency Work with internal users to understand needs and improve application performance Provide consultation and support to business teams Ensure clear communication between technical and non-technical stakeholders Participate in deployment of new applications and features Maintain records of configuration changes and updates Support release and update processes Document processes, configurations, and solutions Monitor application performance and track key metrics Contribute to knowledge base and internal documentation Who we’re looking for Bachelor’s degree in Computer Science or related field (or equivalent experience) 3–5 years of experience working with business applications (as administrator, developer, or support engineer) Experience in application support or technical support roles Experience with application support and troubleshooting Experience with integrations and automation of business processes Knowledge of at least one programming/scripting language (JavaScript, Python, Java, Groovy) Understanding of ITIL practices and incident management Basic understanding of application architecture (frontend/backend) Strong communication skills and ability to work with stakeholders Good time management and prioritization skills Proactive and ownership-driven mindset Ability to work under pressure and adapt to change Team collaboration and willingness to grow professionally Business users across departments Team Lead and engineering teams Cross-functional stakeholders and support teams What we offer along the way Competitive salary and annual performance bonus Full relocation support for you and your family — flights, housing, visas, and legal assistance included Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind Unlimited learning opportunities: external courses, English lessons, career and leadership development Education allowance covering school and kindergarten fees 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar Employee share scheme — grow with us Branded MINI Cooper Countryman company car and private parking Free in-house sports clubs, Sanctum Club gym access, and jet skis Access to a Corporate doctor Exclusive discount program with cafes, gyms, and local services Expat tax perks: up to 50% income tax exemption Support with the naturalisation process for relocated employees At Exness, we know that changing jobs - and changing countries - is a big step. That’s why relocation with Exness is different. We make it smooth, supported, and truly life-changing. What your journey looks like Intro call with Recruiter (30 minutes) English check (if needed) Tech interview & Live-coding (90 minutes) Behavioural interview (60 minutes)What it's like here Curious about what working at Exness really looks like? Follow us on Instagram and LinkedIn . We share the real Exness experience - our people, ideas, moments, and everything in between. Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.