Bilingual Travel & Booking Customer Advisor
Savior Artigos Texteis LdaPosted 1 weeks ago
Support summary
Relocation support
Explicitly identified in the job description.
Visa sponsorship
No visa sponsorship identified.
About this role
Job Overview:
Are you passionate about travel? Join a world-renowned customer experience management leader as a Bilingual Travel Customer Advisor in Greece! In this role, you will support international travelers utilizing a major global booking platform by handling inbound inquiries via phone and email. This position offers the flexibility to work from a modern office in Athens or fully remote from anywhere within Greece.
Key Responsibilities:
Are you passionate about travel? Join a world-renowned customer experience management leader as a Bilingual Travel Customer Advisor in Greece! In this role, you will support international travelers utilizing a major global booking platform by handling inbound inquiries via phone and email. This position offers the flexibility to work from a modern office in Athens or fully remote from anywhere within Greece.
Key Responsibilities:
- Respond to and record consumer inquiries and travel questions raised through inbound phone lines.
- Maintain accurate data logs of consumer inquiries, questions, and feedback on the customer services database.
- Ensure client complaints are handled and logged in line with the company's escalation policy.
- Ensure all support calls and emails are resolved within the agreed Service Level Agreements (SLAs).
- Troubleshoot travel and booking issues using open questions, support documents, and system training.
- High School Diploma or Higher.
- Native or near-native fluency in ONE of the following languages: Polish, Romanian, Czech, Portuguese, or German.
- Advanced English language skills (C1 level required for training and internal systems).
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills and a customer-first mindset.
- German Speaker: 1,380€ gross monthly
- Czech Speaker: 1,300€ gross monthly + 1,200€ Sign-on Bonus (paid in 6 installments)
- Polish Speaker: 1,100€ gross monthly
- Romanian Speaker: 1,100€ gross monthly
- Portuguese Speaker: 1,100€ gross monthly
- Standard 40 hours per week schedule (8 hours a day, 5 days a week).
- Performance-based monthly bonuses.
- 25 days of annual leave.
- Private Health & Life Insurance.
- Relocation Package (For candidates moving to Greece from abroad):
- 3 weeks of free hotel accommodation close to the Athens office.
- 300€ accommodation support allowance paid with your first salary.