ZAF - Fulfillment Operations Specialist

Job Title: Fulfillment Operations Specialist Contractor Fee: $3,000/month (USD) Work Arrangement: Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx. 40 hours/week) Company Overview: Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent. About This Role: We’re hiring a Fulfillment Operations Specialist to support a fast-growing eCommerce brand across Shopify, Amazon, Walmart, TikTok Shop, and other sales channels. In this role, you will manage fulfillment workflows, troubleshoot operational and system issues, support product and inventory setup, and help improve processes across ERP, WMS, and marketplace platforms. We’re looking for someone who is organized, detail-oriented, proactive, and comfortable working in a fast-moving environment with multiple priorities. The ideal candidate is systems-minded, able to solve problems independently, communicate clearly with different teams, and identify ways to improve workflows and reduce recurring operational issues. Key Responsibilities: Support end-to-end backorder program execution when products are sold through future inventory Manage future ship dates based on inbound container timelines and maintain ESD logic for customer-facing website display Validate inventory alignment across Shopify, ERP, and WMS systems before backorder release decisions Balance automation with manual controls to ensure customer commitments are operationally feasible Support Shopify product creation, SKU setup, and shipping configuration for new launches and spare parts workflows Ensure products, bundles, and launch flows are operationally ready across systems before go-live Partner cross-functionally to support go-to-market execution and reduce fulfillment risk Diagnose system-level issues across dropship and partner order flows, including inventory sync failures, SKU mismatches, EDI/integration errors, and SLA breakdowns Define escalation paths and drive resolution across internal stakeholders, partners, and systems Identify recurring failure patterns and implement workflow or system-level fixes Operate across Shopify DTC, Amazon FBA/FBM, Walmart Marketplace, TikTok Shop, and other partner channels Produce weekly trend analysis across fulfillment, order flow, and system performance Deliver ad hoc reporting and support leadership with actionable insights Translate exception data into prioritized recommendations and surface recurring operational issues Monitor exception feeds and tracking signals across systems to identify high-impact issues and fulfillment risks Coordinate with 3PL partners, CX, and internal teams on issue resolution and escalation management Support EDI and integration troubleshooting across fulfillment systems and partner order flows Assist in testing and rollout of process improvements to reduce exceptions and manual work Define escalation frameworks for recurring shipment and fulfillment issues Partner cross-functionally to resolve systemic issues and reduce repeat exceptions Support complex or international shipment escalations as needed Software/Platforms/Tools: Shopify (required) Fulfil (ERP) or similar systems Parabola Omni Carrier portals ParcelLab or Corso 3PL / WMS systems (e.g., Softeon) Marketplace platforms: including Amazon FBA/FBM, Walmart Marketplace, and TikTok Shop Qualifications: 3–6 years of experience in DTC, eCommerce operations, fulfillment, logistics, or similar roles Experience working as a freelancer or independent contractor supporting remote or international teams Strong systems experience across Shopify, ERP/OMS platforms, marketplace tools, and tracking systems Experience working in multi-channel environments (DTC, marketplace, retail, dropship) Experience with Shopify product setup, SKU management, bundles, shipping logic, and inventory synchronization Strong analytical and problem-solving skills with the ability to identify root causes and recommend actions Data-driven mindset with the ability to translate reporting into actionable insights Experience improving workflows, automations, and SOPs using tools like Parabola, Omni, or similar Strong written communication skills and ability to collaborate cross-functionally C1–C2 level English proficiency (written and verbal) Highly detail-oriented and comfortable managing high volumes of operational issues Experience working in lean, high-growth environments with evolving processes and high operational ownership Nice to have: Experience working with 3PLs and carrier partners Familiarity with EDI, integrations, and order routing systems Experience in high-growth or scaling eCommerce brands Exposure to automation tools and AI tools (e.g., Claude or similar) Shift Schedule : Monday to Friday, aligned with US EST hours, with flexibility for cross-functional collaboration as needed.