Overview
Workers' Compensation Claim Consultant
Location:
Louisville, KY (Hybrid or Remote Depending on Location)
Schedule:
Full Time
Salary Range:
$70,000 - $75,000
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The
Workers’ Compensation Claim Consultant
is responsible for the investigation and adjustment of assigned workers’ compensation claims for a
dedicated Kentucky account
. This role manages claims from assignment through resolution (cradle to grave), including those with litigation exposure, while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and Kentucky jurisdictional requirements.
This position is designed for experienced adjusters with
5+ years of workers’ compensation claim handling experience
who are confident managing complex files, applying sound professional judgment, and delivering consistent, high-quality outcomes. The Claim Consultant plays a critical role in achieving strong client satisfaction through responsiveness, accuracy, and strategic claim management.
This is a full life-cycle WC adjuster role within a TPA environment, and only candidates with proven workers’ compensation claims experience will be considered.
Responsibilities
When we hire Workers’ Compensation Adjusters at CCMSI, we look for detail‑driven problem‑solvers who balance empathy with sound judgment, navigate complex regulations with confidence, and deliver fair, timely outcomes that support injured workers and strengthen client trust.
Investigate, evaluate and adjust claims in accordance with established claim handling standards and laws.
Establish reserves and/or provide reserve recommendations within established reserve authority levels.
Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
Assist in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
Assess and monitor subrogation claims for resolution.
Review and maintain personal diary on claim system.
Client satisfaction.
Prepare reports detailing claim status, payments and reserves, as requested.
Compute disability rates in accordance with state laws.
Effective and timely coordination of communication with clients, claimants and appropriate parties throughout the claim adjustment process.
Provide notices of qualifying claims to excess/reinsurance carriers.
Handle more complex and involved claims than lower level claim positions with minimum supervision.
Conduct claim reviews and/or training sessions for designated clients, as requested.
Attend and participate at hearings, mediations, and informal legal conferences, as appropriate.
Compliance with Corporate Claim Handling Standards and special client handling instructions as established.
Qualifications
Required Qualifications
Minimum of 3 years of workers’ compensation claim handling experience
Experience managing claims in
Kentucky workers’ compensation jurisdiction
Exposure to
litigated workers’ compensation claims
Strong analytical, decision-making, and negotiation capabilities
Excellent verbal and written communication skills
Ability to work independently with strong organizational and time management skills
Proficiency in Microsoft Office applications
Reliable, predictable attendance during assigned client service hours
Preferred Qualifications
Prior TPA experience
Experience handling
governmental or public entity accounts
Advanced experience managing complex or high-exposure claims
Knowledge of KY Managed Care plans is a plus
Why You’ll Love Working Here
4 weeks
(Paid time off that accrues throughout the year in accordance with company policy)
+ 10 paid holidays in your first year
Comprehensive benefits
: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans
: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth
: Internal training and advancement opportunities
Culture
: A supportive, team-based work environment
How We Measure Success
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
Quality claim handling
– thorough investigations, strong documentation, well-supported decisions
Compliance & audit performance
– adherence to jurisdictional and client standards
Timeliness & accuracy
– purposeful file movement and dependable execution
Client partnership
– proactive communication and strong follow-through
Professional judgment
– owning outcomes and solving problems with integrity
Cultural alignment
– believing every claim represents a real person and acting accordingly
This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship:
CCMSI does not provide visa sponsorship for this position.
ADA Accommodations:
CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer:
CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
Lead with transparency
We build trust by being open and listening intently in every interaction.
Perform with integrity
We choose the right path, even when it is hard.
Chase excellence
We set the bar high and measure our success. What gets measured gets done.
Own the outcome
Every employee is an owner, treating every claim, every decision, and every result as our own.
Win together
Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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