WIRE CLERK
Job Summary
The Wire Desk Associate will manage numerous, time-sensitive wire transfer requests that require 100% accuracy. This individual in this role MUST be able to process large quantities of data.
Key Responsibilities:
Manage daily wire transfer activities to ensure time sensitive wire transfers (i.e. Payoff wires with deadlines) get processed first.
Review documentation for completeness and accuracy to assure compliance with company wire transfer procedures and requirements.
Enter and/or release wires in bank system(s) accurately
Provide timely response to customer inquiries
Interact with banks when required.
Run and maintain various bank reports.
Maintain Wire Transfer Request Log to ensure no wires are duplicated.
Confirmation of incoming funds.
Timely review of wire transfer requests and support documents received by various branch locations.
Access and navigate various instances of company "Title" system (I-Closing).
Proofread and release wire transfer entered into bank systems by others.
Confirm successful transfer of funds and record bank confirmation numbers into Wire Transfer Request Log.
Run end of day reports for each branch location and reconcile transferred amounts against original requests.
Respond to internal and external customer inquiries as relates to the transfer of incoming and outgoing funds.
Communicate with branch locations to identify and resolve issues based on the companies wiring procedures and requirements.
Work with banks to resolve issues.
Keep fellow team players aware of any wires on hold or expected documents.
Additional responsibilities as assigned.
Minimum Requirements:
High school or GED required.
1-year customer service experience. Escrow, Title Company, Mortgage or Banking experience preferred.
Data entry experience required.
Must have excellent oral and written communication skills.
Strong PC skills required.
Excellent interpersonal and time management skills.
Must be able to adhere to appropriate company policies and procedures.
Must be able to identify internal and external customer requirements and expectations.
Must be detail focused and possess excellent follow up skills.
Superior organizational skills.