Web Support Specialist

Malaysia Kuala Lumpur About the Role: We are looking for a web support specialist to join our Web team. Our team works in an agile environment, closely collaborating with back-end developers, front end developers and editors. Overview: The team supports and develops approximately 160 websites focused on Hearing Aids and Hearing Care. These are built on a headless architecture using Sitecore DXP hosted in Microsoft Azure, with a Next.js frontend hosted on Vercel. Main Responsibilities & Tasks: Perform monthly server patching to maintain stable and secure web environments Handle incoming support tickets and provide first-line troubleshooting to identify and resolve issues Execute website releases Manage Sitecore user access, roles, and permissions Install SSL certificates on web servers and Azure Application Gateway Perform Sitecore editor tasks related to content updates and publishing Monitor logs and system reporting tools (including Application Gateway and WAF) to proactively identify and mitigate issues Respond to site down alerts and support timely restoration of services Competencies: To Qualify for the Role: Experience with supporting web solutions - technical as well as operational Structured and detail-oriented mindset regarding solving issues Strong communication skills, both technical and business oriented Basic understanding of web technologies, servers, and hosting environments Proactive mindset with attention to detail in daily operations Familiarity with CMS platforms (ideally Sitecore) Nice to have, but not required: Experience with ServiceNow or similar support systems Experience working with Microsoft Azure and Application Insights Experience working with monitoring tools and log analysis Experience with Vercel Familiarity with DevOps‑related workflows Join an organisation based on Trust, Openness, and Innovation: In Demant you will be part of an innovative and challenging environment based on trust and openness, where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility, knowledge sharing, and professional respect make it challenging, meaningful, and fun to go to work every day. We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support, echoing the values found throughout our organization. We offer: A job in a growing, international company with good career opportunities State of the art technology and work in an exciting industry Good work life balance with flexible working conditions A culture of teamwork, based on knowledge sharing, professional respect, kindness We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday A full-time independent and responsible position Training, conferences, and the opportunity for self-development We offer the opportunity to travel for work globally About Demant: Demant is a world-leading hearing healthcare group built on a heritage of care, health and innovation since 1904. The Group offers innovative technologies, solutions and expertise to help people hear better. In every aspect, from hearing care and hearing aids to diagnostic equipment and services, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 26,000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks. At Demant, we value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality. #DTIC #LI-HYBRID #LI-JL1 About Demant Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.