VP, Technology Operations

How you will help HealthVerity is seeking a seasoned and strategic leader to guide our Technology Operations teams in delivering scalable, secure, and cost-effective technology services across the company. Reporting to the CTO, you will define and execute an operations strategy that empowers our engineers with a modern cloud platform, gives our employees the corporate IT tools and access they need to do their best work, and brings disciplined financial governance to how we invest in technology. You will be the owner for the reliability, productivity, and cost of HealthVerity’s technology operations, with command over key vendors such as AWS, Databricks, and other cloud, data, and IT services. What you will do Lead Technology Operations Strategy: Set and execute a unified operations vision spanning cloud infrastructure and platform, corporate IT and end-user computing, and FinOps, aligned with organizational goals and financial efficiency. Translate strategy into measurable outcomes — reliability SLAs, IT service levels, and cost-efficiency targets — and report on them to executive leadership. Budget Ownership and FinOps: Command vendor budgets, including AWS, Databricks, and other cloud and IT vendors, ensuring resource allocations are cost-effective and aligned with usage and performance requirements. Stand up and lead a formal FinOps practice that brings rigor and transparency to technology spend, including unit economics, forecast accuracy, commitment-based discount strategy, tagging hygiene, and showback/chargeback. Establish processes to measure, monitor, and report progress on cost-saving initiatives. Empower Engineering Teams: Develop and implement platform services to improve developer productivity, such as Infrastructure as a Service, CI/CD pipelines, observability, and self-service tooling, enabling engineering teams to operate more autonomously and efficiently. Run Corporate IT and End-User Computing: Own the employee technology experience end-to-end: device fleet, identity and access management, SaaS administration, helpdesk, and onboarding/offboarding. Establish service-level commitments for IT support and mature ticketing, escalation, and self-service so employees get unblocked quickly. Partner with Security and Compliance to ensure corporate IT controls satisfy regulatory commitments without slowing employees down. Team Leadership and Development: Hire, mentor, and develop a high-performing, multi-discipline organization across cloud platform, corporate IT, and FinOps, fostering a culture of innovation, reliability, and proactive problem-solving. Conduct regular 1:1s, support career development, and champion team needs with executive leadership. Vendor and Technology Evaluation: Assess, select, and manage partnerships with key cloud, data platform, and IT vendors to ensure HealthVerity leverages cutting-edge tools and services at optimized costs. Continually evaluate and integrate emerging technologies and platforms to improve the operations landscape. Reliability and Scalability Enhancement: Oversee strategies to increase system reliability, resilience, and scalability, implementing best practices in cloud architecture, observability, and performance monitoring to reduce incidents and improve SLAs. Lead disaster-recovery and business-continuity planning, including regular testing and executive-level reporting on readiness. Required skill & experience 5+ years of experience in technology operations leadership, including direct ownership of large-scale AWS environments and the budgets that fund them. 5+ years of experience leading and managing hybrid or distributed teams across more than one operational discipline (e.g., cloud platform plus IT, FinOps, or SRE). Demonstrated experience in vendor management and budget optimization, particularly with AWS, Databricks, and related cloud, data, and IT providers, with measurable cost-savings outcomes. Experience running or formally partnering with a corporate IT / end-user computing function, including identity, SaaS, device management, and helpdesk. Familiarity with compliance and security standards like FedRAMP, ensuring that solutions meet necessary regulatory requirements. Proven track record in incident management and executing disaster recovery and business-continuity planning. Excellent executive communication — able to translate operational reality into business outcomes for the CEO and COO. Base salary for the role is commensurate with experience and can range between $225,000 - 275,000 + annual bonus opportunity. Hiring Locations Our main office is located in Center City, Philadelphia, where we operate on a hybrid model with in-office work required three days a week for local employees. We believe collaboration is most effective when teams come together, which is why we prioritize hiring in the Philadelphia area. For certain roles, we also hire from hub locations —regions where we have an established presence with multiple team members working remotely. While these employees primarily work from home, we bring them together in person at least once a year for team-building, collaboration, and strategic planning. Due to tax and labor regulations, we can only hire from specific states. Remote work is supported in the following key hub locations and approved states: Hub Locations: Philadelphia, Pennsylvania Boston, Massachusetts New York City, New York Baltimore, Maryland Washington, D.C. Charlotte, North Carolina Raleigh-Durham, North Carolina Atlanta, Georgia Chicago, Illinois Approved States for Remote Work: CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA. About HealthVerity HealthVerity is the leader in privacy-protected real-world data exchange, transforming how healthcare and life sciences organizations connect and analyze disparate patient data. By enabling access to the industry’s largest RWD ecosystem, HealthVerity supports critical applications in clinical development, commercial strategy, regulatory decision-making, and public health. To learn more about HealthVerity, visit healthverity.com . Why you'll love working here We are making a difference – Our technology is at the forefront of some of the biggest healthcare challenges in the world. We are one team – Our people define our culture and always will. We take time out to celebrate each other, and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer. We are learners – Every team member is continually learning, no matter if we've been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients, partners, and each other. Benefits & Perks Our benefits package is thoughtfully designed to support and enrich the experience of our full-time employees, with eligibility limited to those in permanent positions. Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles) Benefits: We offer health, dental, and vision coverage starting on day 1. We also offer a 401(k) plan and an equity program, with new hire equity grants beginning at the Director level and above. Flexible location: Remote workdays and 3 days a week of in-office collaboration for team members in the Philadelphia area. Check location requirements with the recruiting team. Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid parental leave. Parental Leave: 12 weeks paid leave for childbearing, surrogacy, and adoption; 6 weeks for non-childbearing parents. Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. At HealthVerity, we’re working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] Remote opportunities are not available in all areas and require team members to work from a fixed location due to tax and labor law implications - specific questions about remote positions can be discussed during the interview process with your recruiter.