Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession:
Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas:
Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence:
Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
At Ensemble Health Partners, we win by living the
Ensemble Difference
showing up with values like
People First, Last + Always; All for One + One for All; Your Responsibility Extends Beyond Your Job Description; Developing You Makes Us Better; Don’t Accept Complacency.
The
AVP, Partnership Success
serves as a senior client leader accountable for client relationship health, operational performance, and executive‑level partnership across a portfolio of healthcare clients. This role requires strong presence with client executives and internal leaders, the ability to translate priorities into results, and the discipline to manage escalation and communication standards effectively.
Location:
Texas (remote/work‑from‑home with travel)
Travel:
Approximately
75% nationwide
, including frequent on‑site client engagement and leadership presence as needed.
Key Responsibilities
Client Partnership & Executive Relationship Management
Serve as a primary relationship leader for assigned client(s), building trust and alignment with executive stakeholders (CFO/COO and operational leaders).
Drive structured communication, ensuring the right internal leaders are engaged for client discussions and escalations per established protocol.
Prepare for and support executive rounding expectations, ensuring high‑impact topics are documented and escalated appropriately.
Operational Leadership & Performance Cadence
Own and lead the cadence of client governance (e.g., MORs), including calendar ownership, attendee coordination, and ensuring the appropriate format for virtual vs. on‑site sessions.
Ensure consistent execution of Partnership Success operational standards, including review rhythms and documentation discipline.
Partner cross‑functionally to remove blockers, strengthen execution, and sustain strong service delivery across a distributed client portfolio.
On‑Site Presence & Travel Discipline
Maintain a
strong, visible on‑site presence
with clients through frequent nationwide travel aligned to client needs and portfolio priorities.
Conduct planned on‑site client visits and provide timely internal reporting summarizing visit purpose, outcomes, risks, and key takeaways.
Maintain visibility and proactive planning for client travel and visit frequency using standard team mechanisms (e.g., travel grid expectations).
Adhere to travel and expense expectations aligned with Partnership Success guidance (including Concur submission standards and covered vs. non‑covered expenses).
People Leadership & Culture (“How We Work”)
Model and reinforce the Ensemble Difference values daily—especially under pressure—by keeping teams focused, collaborative, and accountable.
Build a high‑performing bench by coaching leaders, developing talent, and creating clarity around expectations and execution standards, aligned with Ensemble’s “what + how” performance philosophy.
What Success Looks Like (First 6–12 Months)
Strong client trust with effective escalation management, clear internal ownership, and proactive communication.
Consistent governance rhythm (MORs, executive updates) with disciplined follow‑through on commitments.
Visible, high‑impact on‑site leadership presence supported by structured visit planning and post‑visit reporting.
Demonstrated leadership behaviors aligned to the Ensemble Difference principles.
Qualifications
Required
Demonstrated experience leading client‑facing operations and/or revenue cycle performance in a complex healthcare environment.
Executive presence with the ability to influence and align diverse stakeholder groups.
Comfort operating in a
high‑travel role (~75%)
, supporting multiple clients and sites nationwide.
Preferred
Prior leadership experience interfacing directly with CFOs, finance leaders, and revenue cycle executives.
Experience driving structured operating cadences and standards (e.g., recurring governance meetings, review standards, documentation discipline).
Working Conditions
Remote/home office with
frequent nationwide travel
to client sites.
Compensation Range:
$160,000 – $188,869
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits –
We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture
– Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth –
We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition –
We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact
[email protected]
.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble