VP, Operations

About Spark Advisors We're building healthcare tech for a system that desperately needs it. Each year, millions of Americans deal with confusing changes to their Medicare plans that impact their prescriptions, access to care, and pocketbooks. These aren’t just inconveniences – they are potentially life-altering changes that leave seniors medically and financially vulnerable. Independent Medicare advisors play a crucial role in guiding seniors through this complexity and helping them find the right coverage for their needs. But their ability to be effective healthcare advocates has long been hamstrung by broken tools and outdated systems. Spark is fixing that. We’re the fastest-growing Medicare platform in the country, combining AI, an industry-leading CRM, and client services to transform how 10,000+ brokers acquire, enroll, and support clients in their local communities. Join a talent-dense team from Square, Ramp, Yext, Oscar, and Cedar — backed by Primary Ventures and Viewpoint Ventures — that is serious about building technology to expand access to quality healthcare. We offer remote work, sabbaticals, company retreats, and other generous benefits that earned us recognition as one of Inc. Magazine’s Best Workplaces of 2025 Healthcare is overdue for innovation. Let’s redefine what its future looks like — together. Summary Spark is hiring a VP of Operations to own operational excellence and strategic execution across the company. We're looking for a proven leader who can scale systems, processes, and teams to support Spark's next phase of growth while maintaining the speed and scrappiness that got us here. The ideal candidate brings a strong analytical foundation, deep experience driving cross-functional initiatives, and a track record of building the operational infrastructure that high-growth companies need to thrive. This role reports directly to the COO and will work closely with leaders across Sales, Finance, Product, and Customer Success to identify opportunities, eliminate friction, and ensure the business runs with precision. Please be advised that, due to business needs, preference will be given to candidates based in the New York City or Denver areas. What You'll Do Own the strategic vision for how Spark operates: defining priorities, building the roadmap, and driving execution across key business functions. Lead high-impact, cross-functional initiatives from ideation through implementation, ensuring alignment and accountability at every step. Build and maintain rigorous operational cadences: business reviews, planning cycles, KPI tracking, and reporting frameworks that keep the leadership team informed and moving. Analyze business performance data to surface trends, identify bottlenecks, and translate insights into concrete action. Build financial models and business cases to support strategic investments and resource allocation decisions. Design and optimize core operational processes to improve efficiency and scalability as Spark grows. Partner with Product to identify automation opportunities and reduce reliance on manual workflows. Support change management efforts related to new systems, tools, and organizational structures. Act as a thought partner to the COO and broader leadership team on the company's most critical strategic questions. What We're Looking For 8–15+ years of experience in business operations, strategy, management consulting, or a combination, with meaningful time in a high-growth environment. Proven track record of leading complex, cross-functional initiatives with measurable outcomes. Strong analytical skills and comfort building financial models, interpreting data, and making evidence-based recommendations. Experience managing and developing high-performing teams, with the ability to lead through influence across functions you don't directly own. Exceptional written and verbal communication skills; able to distill complexity and present clearly to executives and external stakeholders. Structured thinker who can zoom out to set strategy and zoom in to get things done. High ownership mentality; you don't wait to be told what needs fixing. Nice To Haves You've operated in a regulated or seasonal business environment. You have experience in healthcare, insurance, or a similarly complex industry. You've built or scaled operations at an early- to mid-stage startup Compensation Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below . We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash. Base Salary $230,000 — $280,000 USD Why you should join our team By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer: Equity compensation Health care, including dental and vision through our PEO Sequoia Flexible work location; co-working available 401k Paid Time Off Monthly Remote Work Stipend (help cover costs of home-office needs) Paid Parental Leave Up to 14 weeks for birthing parents Up to 8 weeks for non-birth parents 11 paid holidays 2 week sabbatical at 5 years of employment Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi Compliance Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov . Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S. At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. AI Notice: We may use AI-enabled tools to assist with certain aspects of our hiring process. These tools do not replace human decision-making, and all employment decisions are made by qualified team members in compliance with applicable laws.