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Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details. About the Opportunity The organization delivers primary and preventive healthcare directly to older adults living in public housing communities. The mission is simple: improve healthcare access by meeting patients where they are and building trusted relationships within the communities served. The organization is growing rapidly and is building a team of mission-driven leaders who thrive in fast-paced, people-centered environments. Total Healthcare. Where you live. About the Role The organization is seeking a VP of Care Operations to lead and scale operational infrastructure supporting its integrated care model across current and future markets. This executive leadership role partners closely with clinical, operational, and executive teams to improve care coordination, patient support operations, workflow consistency, and operational performance across the organization. The ideal candidate is a strategic and hands-on healthcare operations leader who thrives in fast-paced, high-growth environments and is passionate about improving healthcare access for underserved communities. Although this role is remote/hybrid, candidates based in Tennessee or the Southeast region are strongly preferred due to occasional market travel and in-person leadership collaboration. Dyad Operating Model This role operates in close dyad partnership with the VP, Clinical Affairs to support the organization’s integrated care delivery model. Clinical protocols, care standards, and clinical workflows are owned by the clinical leadership hierarchy. The VP of Care Operations owns operational execution, workflow optimization, scheduling operations, centralized Care Operations services, and technology adoption across the organization. Both leaders share accountability for patient experience, care coordination effectiveness, and successful operational execution of the model of care. Key Responsibilities Lead and scale centralized care operations across multiple markets and expanding regions Oversee care coordination workflows, patient support operations, scheduling, and referral management Drive operational consistency, workflow optimization, and process improvement initiatives Partner closely with clinical leadership to support high-quality, patient-centered care delivery Improve operational performance metrics related to patient access and care coordination Collaborate cross-functionally with executive leadership, field operations, HR, recruiting, and clinical teams Support technology adoption and operational workflow optimization across healthcare systems Build scalable operational infrastructure to support organizational growth Foster a mission-driven, accountable, and high-performing operational culture Own operational performance metrics related to patient access, care coordination, scheduling efficiency, and service reliability Required Qualifications 8+ years of progressive healthcare operations experience with at least 3 years in a senior leadership role overseeing contact center, care coordination, or multi-site operational functions. Experience leading healthcare operations, care coordination, or multi-site operational teams Strong operational leadership, workflow optimization, and process improvement experience Excellent communication, leadership, and relationship-building skills Comfortable working in fast-paced, high-growth healthcare environments Passion for improving healthcare access and serving underserved communities Bachelor’s degree required; advanced degree preferred Preferred Qualifications Experience in value-based care, population health, primary care, or community-based healthcare Experience supporting operations across multiple markets or regions Familiarity with healthcare operational systems and workflow management Startup or scaling healthcare organization experience Why This Role The organization believes that where someone lives should never determine the care they receive. Every team member plays a role in improving healthcare access for older adults who have historically been underserved by traditional healthcare systems. This is not just a mission statement — it is the work done every day. Total Healthcare. Where you live. Working Here The organization is committed to supporting the whole person — at work and beyond. Benefits for full-time team members begin the first of the month following the start date. Health & Wellness Medical, dental, and vision coverage Employer-funded HSA and FSA options Employer-paid life and disability insurance Voluntary illness, accident, and hospitalization coverage Access to the organization’s in-person and virtual care services Financial Security Competitive compensation 401(k) with company match beginning at day 60 Access to financial wellness resources and support Time Away Up to 4 weeks of PTO 10 paid company holidays 2 volunteer days annually to support causes meaningful to the team member Work Environment & Growth Opportunity to help build and scale an innovative healthcare model Collaborative, mission-driven leadership team High-impact role with visibility across operations and growth initiatives Eligibility is based on full-time employment status. Additional details will be shared during the interview process. The hiring organization is an equal opportunity employer committed to building a diverse and inclusive workplace. Applicants from all backgrounds and experiences are welcomed, and the organization is committed to fostering an environment where every team member feels valued, respected, and supported.