Description
This role serves as a key management leader for the Construction & Infrastructure Claims Team, supporting overall team direction, operational consistency, and high-level execution across client accounts and complex claims matters. The position operates as a senior bridge between executive claims leadership and the Claims Leadership Executives and subject matter experts, helping manage team priorities, elevate service standards, and drive strategic coordination across construction-related lines of coverage.
Essential Duties and Responsibilities:
Reporting to the North American C&I Claims Leader, provide day-to-day leadership support and operational direction for the C&I Claims Team.
Directly manage, train, and mentor the Construction Claims Account Executive and Subject Matter Expert Claims Analysts across all construction-related lines of coverage to strengthen technical expertise, ensure consistent service delivery, and enhance overall team performance.
Serving as a technical resource to C&I Team Members and other internal stakeholders on claims-related issues, processes, and escalation matters.
Provide strategic oversight of complex construction claims portfolios to ensure alignment with client objectives, risk tolerance, service expectations, and overall program performance.
Supervise and support the execution of claims management strategies involving general liability, workers’ compensation, commercial auto, builders’ risk, professional liability, pollution, wrap-up, property, inland marine, surety, cyber, and subcontract default insurance exposures.
Lead coverage advocacy on complex and disputed claims by directing policy analysis, challenging adverse carrier positions, coordinating supporting facts and arguments, and advancing strategies designed to maximize available coverage and claim outcomes for clients.
Serve as a senior escalation point for significant, high-exposure, and complex claims matters, guiding internal teams on coverage strategy, exposure management, reserve concerns, litigation posture, and resolution planning.
Coordinate with clients, producers, account management teams, carriers, TPAs, defense counsel, consultants, and other claim vendors to ensure consistent, efficient, and outcome-focused claims management across assigned accounts.
Oversee large loss monitoring and significant reserve change reporting, helping determine when elevated review, client communication, or strategic intervention is necessary.
Participate in and support structured claim reviews, stewardship meetings, and high-exposure roundtables focused on litigation strategy, reserve accuracy, risk mitigation, and matters with nuclear verdict potential.
Review and delivery of stewardship reports, loss trend analyses, dashboards, and management reporting that provide visibility into claim performance, emerging risks, and service outcomes.
Leverage data analytics and benchmarking to identify loss trends, measure program performance, and recommend strategies to reduce claim frequency, severity, and total cost of risk.
Evaluate and strengthen claims reporting protocols, onboarding processes, account service plans, and client claims profiles to improve consistency, responsiveness, and execution across the team.
Participate in acquisition, onboarding, renewal, and client stewardship meetings to present claims capabilities, support retention and growth efforts, and reinforce the value of the claims platform.
Mentor, develop, and provide management support to team members, helping establish accountability, elevate technical performance, and promote consistent client service standards.
Communicate proactively with executive leadership regarding significant claim developments, client concerns, operational challenges, staffing needs, and opportunities for continuous improvement.
Maintain current knowledge of construction claim trends, coverage developments, jurisdictional issues, and market conditions affecting construction risk and claims management.
Participate in special projects and provide support on broader team initiatives or cross-functional assignments as needed.
Represent the organization at client meetings, industry events, and professional forums to strengthen relationships, support business development, and remain informed on relevant market developments.
What We’re Looking For:
Exceptional interpersonal skills capable of interacting with private equity and C-suite clients to cultivate strong relationships through effective communication and trust.
Elite project management, communication, and presentation skills.
Manages time effectively through excellent organization, time-management, and multi-tasking skills.
Entrepreneurial attitude with a natural ability to take ownership of the overall success of client relationships.
Commitment to delivering exceptional customer service and results.
Naturally anticipates and analyzes problems and information to proactively solve problems through critical thinking, team networking, and sound business decisions.
Dedication to working in a collaborative, team-oriented environment with a commitment to operating with respect and integrity.
Proficient in Microsoft Office products (Outlook, Word, Excel, PowerPoint).
Preferred qualifications:
15+ years of progressively responsible experience in construction claims or complex commercial casualty, including leadership responsibility.
Strong ability to lead cross-functional teams, communicate with senior stakeholders, and manage complex client and carrier relationships.
Extensive experience in construction claims, casualty claims, or complex commercial claims management, with progressive leadership responsibility.
Deep working knowledge of construction-related insurance programs, coverage interpretation, claims advocacy, reserving, litigation management, and risk transfer concepts.
Deep expertise in Commercial General Liability (CGL) construction claims, including catastrophic bodily injury, property damage, and completed operations.
Extensive experience with OCIP/CCIP wrap‑up programs and large, complex construction placements, including multi‑line, multi‑jurisdictional programs.
Broad knowledge of all major construction insurance lines (GL, excess/umbrella, WC, auto, builders risk, property, inland marine, professional, pollution, wrap‑up, surety, subcontract default, cyber as applicable).
Extensive litigation management experience, including oversight of high‑severity and nuclear‑verdict‑potential claims, and collaboration with senior defense counsel.
Proven track record managing and developing teams (Account Executives, SMEs, Claim Specialists) with responsibility for performance, quality, and growth.
Advanced understanding and application of financial, actuarial, and reserving concepts, including portfolio‑level impact, loss triangles, and trend analysis.
Demonstrated ability to evaluate claims and strategies using cost‑benefit and total cost of risk perspectives.
Advanced analytical skills with experience leveraging data analytics and benchmarking to drive strategy, resource allocation, and continuous improvement.
Strong strategic and operational leadership skills, including the ability to design and implement claims management protocols, governance, and best practices.
Excellent communication, negotiation, and executive‑level presentation skills, with the ability to influence internal leadership, clients, and carrier partners.
Demonstrated ability to synthesize complex claim facts, legal issues, and coverage considerations and clearly articulate analyses in internal reports and high‑stakes presentations.
Experience leading cross‑functional initiatives and special projects across regions, practices, or product lines.
Ability to manage competing priorities across multiple teams and accounts, while maintaining a long‑term, proactive view of business goals and client objectives.
Proven ability to navigate ambiguity, drive decisions with incomplete information, and bring structure to complex operational and claim challenges.
Proficiency with Microsoft Office and comfort with dashboards, reporting tools, and other business technologies.
Strong change‑management skills and a track record of adapting to and leading through evolving market, legal, and organizational environments.
Bachelor’s degree required; JD preferred, particularly for roles involving complex coverage analysis, contract interpretation, and litigation management. Professional insurance designations, such as CPCU, AIC, ARM, and/or CRIS are advantageous.
Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $110,000 to $167,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.