VP, Client Success - Healthcare (Payer & Provider)

Title: VP, Client Success Healthcare (Payer & Provider) Ideal Candidate Location: East Coast (NY, NY, CT) or Midwest About the job In this role, you will lead and grow key client relationships within our healthcare portfolio, partnering with cross-functional SoftServe teams to deliver high-impact solutions. You’ll shape account strategies, expand services, and identify new opportunities—driving revenue, profitability, and long-term success. Your work directly influences client outcomes while strengthening trusted partnerships and delivering meaningful business value. RESPONSIBILITIES Proven experience driving client growth and account expansion across complex portfolios, including developing and executing account strategies and development plans aligned to long-term business goals Strong ability to build and manage senior client relationships, including CxO engagement, translating priorities into tailored solutions, and maintaining high satisfaction and retention Advanced collaboration skills across sales, delivery, marketing, and partner ecosystems (e.g., AWS, Google, Microsoft, NVIDIA) to co-create joint growth strategies and GTM initiatives Demonstrated financial acumen managing client-level P&L, including revenue growth, profitability optimization, and performance tracking with corrective actions Strategic experience identifying and scaling new engagement models and business opportunities within existing accounts to expand service adoption and market presence Clear understanding of industry trends, emerging technologies, and competitive landscapes to inform client strategy and innovation discussions Strong leadership experience hiring, coaching, and developing high-performing, inclusive teams, with defined KPIs, performance tracking, and continuous development focus REQUIREMENTS Demonstrated leadership experience (15+ years) in IT services with full P&L ownership, driving revenue growth and profitability across client portfolios, specifically in Healthcare Payer & Provider Proven client-facing leadership (20+ years) in software or related industries, leading teams and managing complex, global client engagements Strong strategic planning capability, including developing account growth strategies and executing account development plans aligned to long-term business objectives Advanced communication skills, with experience delivering engaging presentations and clear written materials for senior stakeholders and CxO audiences Strong relationship-building ability, establishing trust quickly and developing long-term internal and external networks Effective influencing and negotiation skills, tailoring messaging to audiences to align stakeholders and gain buy-in on initiatives Solid business and financial acumen, applying market, industry, and economic insights to guide decisions and manage risk Proven goal-setting and execution capability, defining clear, measurable objectives and consistently achieving results Experience leading, coaching, and developing high-performing, inclusive teams in fast-paced, global environments Master’s degree in Business, IT, or related field; relevant sales or marketing certifications a plus; flexibility to travel (30%+) and work on-site with clients This is a leadership role where you will drive impact in two main directions: Leading People Hire values-aligned talent, translate vision into goals, develop leaders through coaching and stretch work, lead change, and strengthen teams. Leading Business Anticipate client needs, deliver value-driven solutions, build global influence, improve growth and profitability with insights. ABOUT US SoftServe is a global IT consulting and digital services company where technology expertise grows alongside people. For more than 30 years, we have helped organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation. Our teams work in digital engineering, data and analytics, cloud, and AI/ML, building practical, scalable solutions grounded in real business needs and human impact. We support clients across high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing, with a pace that respects quality, sustainability, and the people behind the work. We stand out in the way we work together. You bring your perspective and ambition - we create the environment to shape solutions with clarity, confidence, and purpose. WHAT WE OFFER Flexible Work Model Work from home, from the office, or in a hybrid format that supports focus and collaboration. Compensation & Benefits Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities. People-first Leadership Partner with approachable leaders who communicate clearly and tie daily work to our direction. Advanced Tech Communities Hands-on engagement with AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks. This posting includes an anticipated salary range that SoftServe expects to offer for this position. The range provided reflects the base salary only. Final compensation within this range will be determined based on some factors, including, but not limited to: geographic location, relevant experience, education, certifications, skills, budget, and market conditions. The anticipated salary range for this role is $200,000 – $230,000 annually, in line with our internal compensation framework and budget allocation for the role. Most candidates are offered a salary within this disclosed range. If the role is eligible for a variable pay plan, this would be considered separately and may provide additional earnings beyond the base salary range reflected here. Please note that the information provided in this posting is a general summary and may not include all compensation elements or benefits associated with the position. SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.