Visual Design Lead

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is seeking a highly skilled and strategic Visual Design Lead to join the Global Brand team within the Creative Design organization, reporting directly to the Sr. Director of Creative Design and joining a team of creatives across brand, motion, and video practices. This role focuses on shaping executive and product narratives through visually compelling presentation design, storytelling systems, and custom creative development. The ideal candidate is both a strategic thinker and exceptional visual craftsperson — able to translate complex business concepts and executive messaging into polished, world-class visual experiences. Working closely with the Principal of Creative Strategy and executive stakeholders, this role will lead the visual development of keynote presentations, executive communications, sales narratives, and other high-visibility business initiatives. The ideal candidate brings strong art direction, storytelling, and presentation design expertise, with deep proficiency in Figma and PowerPoint. They are energized by solving complex communication challenges, refining executive-level presentations under tight timelines, and mentoring others in presentation storytelling and visual communication best practices. Responsibilities Executive & Product Narrative Development Partner closely with the Principal of Creative Strategy, executive stakeholders, product marketing, and leadership teams to build compelling executive and product narratives for keynotes, customer presentations, internal communications, board-level materials, and strategic business initiatives. Translate complex business strategies, product concepts, and executive messaging into visually compelling narratives, presentation structures, and audience-focused storytelling experiences. Collaborate in keynote and narrative planning sessions, contributing strategic visual thinking, concept development, and storytelling frameworks. Presentation Design & Visual Craft Design and produce polished executive-level PowerPoint presentations, creating custom visuals, diagrams, and supporting graphics in Figma while rapidly evolving rough concepts into refined storytelling assets. Ensure presentation outputs are production-ready, executive-level, and aligned to the Genesys brand system. Solve for presentation refinement and last-minute polish needs across leadership and business units with speed, flexibility, and strong judgment. Creative Direction & Brand Stewardship Apply strong art direction principles to presentation design, ensuring visual consistency, modern aesthetics, and high-quality execution. Maintain and evolve scalable presentation systems, templates, visual frameworks, and reusable assets that improve consistency and enablement across teams. Ensure all presentation materials align to the Genesys brand system while balancing visual excellence, messaging clarity, and business impact. Collaboration & Leadership Work cross-functionally with teams across marketing, product marketing, executive communications, sales, events, and corporate leadership. Mentor and guide other creative team members in presentation storytelling, PowerPoint best practices, visual hierarchy, and executive communication design. Present creative rationale clearly and provide thoughtful feedback that strengthens presentation storytelling and design quality across teams. Contribute positively to team culture through collaboration, adaptability, professionalism, and proactive communication. Project & Workflow Management Manage multiple high-priority projects simultaneously while maintaining strong attention to detail, organization, and responsiveness. Operate effectively in fast-paced environments with shifting priorities and executive timelines. Partner closely with the Creative Operations and Project Management team to manage timelines, stakeholder communication, and workflow coordination across high-priority initiatives. Identify opportunities to improve presentation workflows, design systems, and creative enablement resources across the organization. Requirements 7–10 years of professional visual design, presentation design, art direction, or brand communication experience in-house or agency-side. Ability to travel and join executive and vendors teams for on-site rehearsals of company mainstage events, like Inspire and Xperience. Engaged and energized by collaborating digitally on a fully remote creative team. Expert-level proficiency in Figma and Microsoft PowerPoint, with the ability to create highly polished, executive-ready presentations. Strong proficiency in Adobe Creative Suite, as most relevant. Demonstrated experience translating complex business, technical, or product topics into clear and visually engaging communication materials. Strong portfolio showcasing presentation design, executive communications, visual narrative development, and high-quality design craft. Exceptional visual design fundamentals, including typography, layout, composition, hierarchy, pacing, and storytelling. Experience partnering directly with executive stakeholders and cross-functional teams, balancing strategic storytelling with hands-on execution. Strong communication, presentation, and collaboration skills. High level of professionalism, discretion, trust, and confidentiality. Comfortable operating in fast-paced environments with shifting priorities and executive timelines. Experience with project management teams and collaboration tools such as Asana. Bonus Qualifications Experience supporting executive keynote presentations, live event production, and presentation rehearsals. Motion graphics, presentation animation, or illustration experience. Experience building scalable presentation systems, templates, or creative enablement resources. Familiarity with DAM systems such as Bynder. Experience working within SaaS or B2B technology organizations. Experience mentoring or coaching other designers in presentation storytelling and visual communication. What Success Looks Like Executive presentations and product narratives consistently reflect a high level of strategic storytelling, visual polish, and brand alignment. Leadership stakeholders trust this role as a creative partner for high-visibility communication initiatives. Presentation systems and visual storytelling frameworks become more scalable, efficient, and consistent across the organization. Cross-functional teams are better enabled through stronger visual communication standards, templates, and mentorship. The Creative Design team views this role as a trusted leader and mentor in presentation storytelling, executive communication, and visual craft. Team & Reporting Structure Reports directly to the Sr. Director of Creative Design, within Global Brand. Works in close partnership with the Principal of Creative Strategy, within Creative Design. Collaborates extensively across Global Brand, Product Marketing, Executive Communications, Sales, Events, and leadership teams. Tools & Platforms Figma Microsoft PowerPoint Adobe CC design software (Illustrator, Photoshop, Firefly) Asana Bynder This role is ideal for a highly strategic visual designer who thrives at the intersection of storytelling, executive communication, and design craft — someone who can bring clarity, polish, and impact to some of the company’s most visible narratives. #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,500.00 - $183,700.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected] . You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.