Virtual Treatment Coordinator

Codent AI – Remote (United States) Company Overview Codent AI is a dental technology company that supports dental practices through a combination of human expertise and AI-powered tools. Our platform helps improve treatment planning workflows, supports informed patient decision-making, and assists dental offices in navigating insurance benefits efficiently. Codent AI partners with dental practices across the United States and operates in a fully remote environment. Position Summary Codent AI is seeking an experienced Virtual Dental Treatment Coordinator to provide remote treatment coordination support to partner dental practices nationwide. This full-time position focuses on treatment coordination, dental insurance benefit interpretation, and patient communication using Codent AI’s technology platform. Team members in this role collaborate closely with dental practices, providers, and patients to help ensure treatment plans are clearly communicated and understood, while supporting improved treatment acceptance and patient care. Employment Type and Location Employment Type: Full-Time W-2 Employee Schedule: Monday – Friday Location: Remote (United States) Travel: No routine travel required Compensation Hourly Rate: $25.00 – $35.00 USD, based on experience and qualifications Key Responsibilities Coordinate and review dental treatment plans in collaboration with partner dental offices Utilize Codent AI’s technology platform to support treatment planning workflows and documentation Verify and interpret dental insurance benefits, including coverage limitations and estimated patient responsibility Communicate treatment plans to patients clearly and professionally via phone, video, or secure digital platforms Support dental offices by improving treatment plan understanding and case acceptance through patient education and financial presentation Accurately document treatment coordination activities within Codent AI systems and applicable dental practice management software Serve as a liaison between dental providers, insurance carriers, and patients to ensure clear and consistent communication Maintain compliance with HIPAA and applicable data privacy regulations Required Qualifications Minimum 5 years of experience as a Dental Treatment Coordinator Strong working knowledge of dental procedures, terminology, and common dental insurance plans (PPO, HMO, indemnity) Experience with insurance verification and patient financial discussions Ability to work effectively using cloud-based platforms and remote communication tools Strong written and verbal communication skills Excellent organizational skills and the ability to manage multiple workflows in a remote environment Strong attention to detail and data accuracy Comfortable working with evolving systems and frequent updates Able to follow documentation standards and operational procedures Comfortable supporting teams with varying levels of technical skill Preferred Qualifications Experience with AI-enabled dental software or remote dental support platforms Familiarity with dental practice management systems such as Dentrix, Eaglesoft, Open Dental, Denticon, or similar platforms Experience supporting multiple dental offices or dental service organizations (DSOs) Working knowledge of AI tools and automation platforms Understanding of how AI systems utilize data inputs and outputs Familiarity with dashboards, reporting tools, and system logs Experience managing user access, permissions, and role-based controls Ability to troubleshoot software and platform issues Experience working with cloud-based platforms Strong problem-solving mindset Compensation and Benefits Competitive hourly compensation based on experience and qualifications Full-time W-2 employment Health, dental, and vision insurance options Fully remote work environment Opportunities for professional growth within dental technology Equal Opportunity Statement Codent AI is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.