Virtual Assistant, Medical

About The Company

ATN Health is a leading healthcare organization committed to providing exceptional patient care through innovative and efficient medical services. With a focus on integrating technology and personalized patient interactions, ATN Health strives to enhance the overall healthcare experience. The organization values professionalism, compassion, and collaboration, fostering a dynamic environment where healthcare professionals can thrive and make a meaningful impact on patient outcomes.

About The Role

We are seeking a dedicated and highly organized Remote Medical Assistant to join our team at ATN Health. This role is pivotal in supporting our clinical operations by handling pre-visit patient interactions, ensuring accurate and comprehensive documentation, and facilitating a seamless rooming process for in-office visits. The Remote Medical Assistant will primarily conduct telephonic pre-visit check-ins, coordinate with healthcare providers, and support patients throughout their healthcare journey. This position offers the flexibility of remote work while playing a crucial role in delivering quality healthcare services. The ideal candidate will possess excellent communication skills, a compassionate demeanor, and the ability to work independently in a fast-paced environment, ensuring all patient interactions are handled with confidentiality and professionalism.

Qualifications

• High School Diploma or GED equivalent
• Medical Assistant Program Certificate
• Certified Medical Assistant (CMA) certification required at the time of hire
• Basic Life Support (BLS) certification required within 30 days of employment
• 1-2 years of healthcare experience as a Certified/Registered Medical Assistant
• 1-2 years of experience with EMR/EHR systems, preferably EPIC
• At least 6 months of experience in a Call Center environment (preferred)
• 1-2 years of case management or care coordination experience (preferred)
• Strong computer literacy and familiarity with multiple healthcare software systems
• Excellent communication and customer service skills
• Ability to work independently and manage time effectively
• Reliable home office setup with a second monitor, fast internet, and a quiet, private workspace
  
  

Responsibilities

• Perform telephonic pre-visit check-ins with patients, dedicating 7-8 hours daily to patient interactions
• Solicit and document all pre-visit information, including medication lists, social determinants of health, and gaps in care
• Confirm the reason for the visit and review patient eligibility for assistance or referral services
• Coordinate with healthcare providers, clinical staff, and office personnel to expedite the rooming process for onsite visits
• Make approximately 30-50 calls daily to facilitate 12-16 patient interactions, ensuring efficient patient registration and preparation
• Maintain strict adherence to patient privacy, confidentiality, and safety standards in compliance with legal and regulatory requirements
• Support patients in understanding their healthcare plans and navigating available resources
• Complete health and social assessments to identify patient risks and needs
• Assist in supporting patients throughout their healthcare journey, ensuring a positive experience
• Utilize multiple EMR/EHR systems to input data, review patient records, and document interactions accurately
  
  

Benefits

• Competitive salary package
• Flexible remote work environment
• Comprehensive health insurance plans including medical, dental, and vision coverage
• Paid time off and holidays
• Professional development opportunities and ongoing training
• Supportive and collaborative team culture
• All necessary equipment and software provided by the company
  
  

Equal Opportunity

ATN Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, age, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment without regard to any protected characteristic.