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Monitoring Assistant Protect Quality. Spot Issues Early. Keep Clients Happy. About RemoteLegalStaff RemoteLegalStaff helps U.S. law firms grow by placing high-quality offshore legal and support professionals. Our reputation lives and dies by quality, consistency, and trust. This role exists to protect all three. The Role As a Monitoring Assistant, you are the early-warning system for our operations team. You will review staff activity, screenshots, and work patterns to identify red flags before they become client problems. This is not a passive role. It requires judgment, attention to detail, and the confidence to flag issues clearly and accurately. What You’ll Do Review daily Hubstaff screenshots and activity logs Identify productivity, focus, and compliance red flags Distinguish normal work variation from true issues Document findings clearly and consistently Flag concerns to Operations Managers with context, not guesses Follow monitoring SOPs exactly while using sound judgment Maintain confidentiality at all times You’ll Thrive Here If You Notice small details others miss Are comfortable making judgment calls based on patterns Can stay objective and calm when reviewing sensitive material Communicate clearly and concisely in writing Follow instructions precisely and consistently Take ownership of quality and accuracy This Role Is Not for You If You Rush through work or cut corners Avoid accountability or second-guess clear issues Need constant supervision or reminders Are uncomfortable flagging problems Struggle with focus or consistency Requirements Strong written English High attention to detail Comfortable with repetitive but important work Tech-savvy and quick to learn new tools Ability to handle confidential information responsibly Prior QA, monitoring, or operations experience is a plus What Success Looks Like Red flags are caught early, not after client complaints Clear, accurate, and actionable monitoring reports Consistent adherence to SOPs Operations Managers trust your judgment What We Offer Fully remote role Stable workload and clear expectations Direct impact on client satisfaction and retention Opportunity to grow into operations or QA roles How to Apply Submit your application: https://ats.rippling.com/rls/jobs/d67c72f1-909b-4c02-a4e9-49f3330a27e8/apply