**Responsibilities: **
- Scheduling new appointments for counseling sessions, group therapy, and assessments.
- Responding to inquiries for services via email, phone, and text with professionalism and empathy.
- Sending out and following up on potential client intakes to ensure a smooth onboarding process.
- Tracking inbound referrals and promptly following up with potential clients to provide necessary information.
- Creating and updating waiting lists to manage client demand and optimize appointment scheduling.
- Calculating monthly conversion rates to measure the effectiveness of our referral process and marketing efforts.
- Assisting with other assigned administrative duties to support the smooth operation of the practice.
**Requirements: **
- Previous experience in administrative or customer service roles is preferred but not required.
- Excellent communication skills, both written and verbal, with a friendly and compassionate demeanor.
- Strong organizational abilities and attention to detail to manage appointments and client information effectively.
- Familiarity with scheduling tools and email management platforms.
- Self-motivated and able to work independently in a virtual setting.
- Sensitivity to the confidentiality of client information and adherence to ethical guidelines.
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
Flexible schedule
Schedule:
Monday to Friday
Experience:
Customer service: 1 year (Required)
Administrative experience: 1 year (Required)
Organizational skills: 1 year (Required)
Management: 1 year (Preferred)
Typing: 1 year (Required)
HIPAA: 1 year (Required)
Work Location:
Remote