VIP Quality Control Manager

Gypsy Collective is looking for a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels. 📅 Your daily adventures include: Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality; Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach; Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency; Creating guides, communication standards, and best practices for working with VIP clients; Analyzing weak points in customer communication and suggesting practical improvements and solutions; Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality; Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement; Ensuring that communication standards align with the company’s premium service expectations and business goals; Tracking communication quality trends and identifying opportunities for process optimization and team development.