About this role
Growe welcomes those who are excited to: Provide premium, high-level support to VIP clients via chat, email, phone (when needed); Ensure 24/7 coverage, specifically handling night shift operations; Respond to customer inquiries promptly and professionally; Resolve complex issues efficiently while maintaining VIP service standards; Escalate technical or high-priority cases to relevant departments when necessary; Monitor customer accounts and proactively identify potential issues; Meet KPIs related to response time, resolution time, and customer satisfaction; Adapt to rotating schedules, including weekends and holidays; Ensure smooth shift handovers between day and night teams. We need your professional experience: Upper-Intermediate level to advanced of English (fluent written and spoken); Fluent Spanish speaker; Previous experience in customer support; Experience handling live chat and email interactions will be considered an advantage. We appreciate if you have those personal features: Excellent organizational skills and ability to prioritize in order to meet deadlines; Excellent teamwork skills with strong communication skills; Ability to work in a fast-paced environment and under pressure; Problem-solving skills. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.