Vice President, Specialty Infusion

Title : Vice President, Specialty Infusion Reports To : Chief Operating Officer Location : Remote / Hybrid / Farmers Branch, TX ROLE OVERVIEW The Vice President of Specialty Infusion is a senior operating executive responsible for building, scaling, and optimizing a specialty infusion service offering backed by private equity investment. This leader will serve as the architect and general manager of the line of business, accountable for rapid revenue growth, operational scale, margin expansion, and clinical excellence. VALUE CREATION RESPONSIBILITIES Business Strategy & Growth Execution Develop and execute the multi-year growth strategy for the specialty infusion business line aligned to enterprise value creation objectives. Define go-to-market strategy, target therapeutic areas, referral models, and geographic expansion priorities. Identify organic and inorganic growth opportunities, including de novo sites and partnerships. Build, Launch & Scale Operations Lead end-to-end launch of infusion centers and home infusion capabilities. Design scalable operating models, SOPs, and performance dashboards to support rapid growth and margin expansion. Clinical Operations & Governance Provide executive oversight of all clinical operations within the specialty infusion line of business, ensuring safe, effective, and patient-centered delivery of infusion therapies. Establish clinical governance structures, protocols, and standards of care aligned with regulatory requirements and best practices. Partner closely with medical directors, pharmacy leadership, nursing leadership, and quality teams to ensure clinical excellence, appropriate utilization, staffing models, and continuous improvement. Ensure integration of clinical workflows with operational and financial objectives while maintaining the highest standards of patient safety and outcomes. Revenue Cycle Management Provide matrix leadership and accountability across revenue cycle functions, including prior authorization, coding, billing, collections, and denial management, whether performed internally or through third-party partners. Establish clear ownership, service-level expectations, and escalation pathways to ensure timely authorizations, accurate charge capture, clean claim submission, and predictable cash collections. Partner closely with finance, compliance, clinical operations, and payers to ensure reimbursement integrity and audit readiness while supporting growth velocity. Commercial Performance & Market Penetration Build referral pipelines with specialty physicians, health systems, payers, and pharmaceutical manufacturers. Establish commercial discipline around account management and conversion metrics. Financial Performance Own full P&L responsibility including revenue growth, cost management, capital deployment, and EBITDA performance. Assist in development of budgets, forecasts, and operating plans. Team Leadership & Culture Recruit and lead a high-performing multidisciplinary team. Establish a performance-driven culture with accountability and incentives aligned to growth and quality outcomes. Compliance & Quality Ensure compliance with regulatory, accreditation, and payer requirements while embedding quality and patient safety into operations. Technology & Data Lead deployment of existing base business EHR and nursing systems, pharmacy, and patient management platforms. Leverage analytics to drive insight and decision-making. FIRST 12-MONTH VALUE CREATION OBJECTIVES & CLINICAL KPIs Establish service line foundation by finalizing operating model, SOPs, clinical governance framework, revenue cycle accountability model and core technology infrastructure to support a soft launch within the first 90 days. Launch initial infusion operations (clinic-based and/or home infusion) with full regulatory readiness, payer enrollment, prior authorization processes validated end-to-end and accreditation alignment to include strategic operational expansion plan driving to scale. Achieve time-to-therapy benchmarks that meet or exceed industry standards through streamlined intake, authorization, and scheduling workflows. Maintain adverse drug event and infusion reaction rates within established clinical quality thresholds. Achieve prior authorization approval rates and turnaround times aligned with payer requirements and growth targets. Ensure clean claim submission rates, denial rates, and days in A/R are actively monitored and improved through disciplined RCM governance. Implement patient safety, incident reporting, and root-cause analysis processes with executive-level visibility. Establish and monitor patient satisfaction and experience metrics (e.g., patient-reported outcomes, service quality indicators). Build and activate a high-impact referral network with priority physician practices, health systems, and payer partners to drive early patient volume. Achieve predictable revenue ramp through disciplined sales execution, referral conversion tracking, and payer contract optimization. Recruit and onboard key leadership and frontline roles across clinical, operations, and commercial functions, ensuring appropriate clinical staffing ratios and adherence to established pro forma. Implement financial, clinical and revenue cycle dashboards integrating volume, margin, quality, and safety KPIs for executive and private equity reporting. Drive margin expansion and cash flow predictability through reimbursement optimization, denial prevention, and collections discipline while maintaining clinical quality. Drive growth and margin expansion initiatives through ongoing staffing optimization, product selection and protocol standardization while maintaining clinical quality. Demonstrate repeatable unit economics and clinical performance to support geographic and service-line expansion. QUALIFICATIONS 12+ years of healthcare operations experience with at least 5 years in senior leadership within specialty infusion or specialty pharmacy. Proven success in private equity-backed or rapid-growth environments. Bachelor’s degree required; MBA preferred. Pharmacist or Registered Nurse preferred. Willingness to travel up to 50%.