Vice President of Operations

About the Job Splitero is seeking a results-oriented Vice President of Operations to lead our Underwriting, Processing, and Closing functions. In this role, you will be responsible for driving volume, operational performance, and company growth by developing high-performing teams, scalable processes, and a culture of accountability. You will translate business objectives into operational execution, develop strong managers, and continuously improve capacity, efficiency, and homeowner experience across the production funnel. As the leader of our production organization, you will leverage data, process improvement, and cross-functional collaboration to identify opportunities, remove operational bottlenecks, and enhance team performance. This role plays a critical part in scaling the business by increasing production capacity, improving operational effectiveness, and delivering exceptional experiences for both homeowners and employees. Lead the Underwriting, Processing, and Closing functions to consistently drive revenue through achievement of origination, quality, velocity, and homeowner experience goals while ensuring operational excellence across the production funnel. Manage and develop a team of production leaders, building manager capability in performance management, coaching, resource planning, accountability, and employee development, creating a culture where managers effectively drive individual contributor performance, efficiency, and ownership. Establish clear operational goals and performance expectations that align daily team activities with broader company objectives. Monitor key production metrics, identify trends and operational bottlenecks, and proactively implement solutions to improve outcomes. Drive continuous improvement initiatives that increase production capacity, reduce operational friction, and enhance team effectiveness. Develop scalable processes, workflows, and operating models that enable individual contributors to handle greater volume with increased independence and efficiency. Lead change management initiatives across production operations, ensuring teams successfully adopt new processes, technologies, policies, and organizational changes while maintaining performance and engagement. Leverage data and analytics to forecast production performance, evaluate team capacity, identify operational risks, and inform strategic decision-making. Regularly present insights, recommendations, and performance updates to executive leadership. Own Salesforce reporting and production analytics, partnering with Product and other stakeholders to develop dashboards, reporting frameworks, and operational visibility that support decision-making and business performance. Own investment risk policy execution, including underwriting guideline updates, exception authority governance, and operational implementation of evolving business and risk strategies. Execute workforce planning and organizational design strategies in partnership with Finance and People Operations to ensure appropriate staffing levels, leadership coverage, and scalability. The on-target earnings for this position are $325,000 to $375,000, inclusive of a base salary and a biannual bonus based on company, team, and individual success. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. About You 7+ years of operations leadership experience within real estate, mortgage, fintech, or financial services. Proven experience leading leaders, including managing and developing managers responsible for high-performing production teams in hybrid and remote environments. Strong cross-functional leadership skills with the ability to influence stakeholders, build alignment, and drive results across multiple departments. Advanced Microsoft Excel, Google Sheet and Salesforce reporting experience, including building dashboards, forecasting performance, monitoring funnel health, and delivering actionable business insights. Track record of driving operational performance through process improvement, capacity planning, performance management, and scalable team structures. Demonstrated ability to align daily operational execution with broader business objectives, translating company goals into clear priorities, expectations, and outcomes for teams. Exceptional analytical and problem-solving skills with the ability to identify operational challenges, evaluate root causes, and implement practical, data-driven solutions. Experience leading teams through organizational growth, process improvements, system implementations, and other change management initiatives. High degree of ownership and accountability, with a bias toward action, problem-solving, and delivering results in the face of ambiguity or operational challenges. Desire to participate in a fast-paced, early-stage startup. About Us Millions of homeowners in today’s economy are sitting on substantial home equity they are unable to access due to rising interest rates and strict qualification requirements of traditional lenders. That means millions of homeowners can’t convert their hard-earned equity into cash to pay off debt, start a home renovation, or pad their retirement to better their lives. Splitero co-founders Michael Gifford and David Zvaifler witnessed the problem firsthand throughout their real estate careers. They set out to create a win-win product that could help those homeowners access their home equity but not make monthly payments like traditional financing options. And thus, Splitero was born. As part of our team, you will join our quest to revolutionize the real estate industry while helping families in need. We offer a suite of benefits designed to help you thrive in all areas of life. OneTeam Culture - We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued. We believe in celebrating our successes, doing the right thing, and helping each other so we grow as a team and as individuals. Generous Resources - We want to ensure you are set up to do your best work. In addition to a solid tech stack, and access to any WeWork location, you will receive a monthly cell and internet stipend. Premium Healthcare - We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day. Flexible PTO and Parental Leave - We offer a generous PTO and encourage employees to take time off to recharge. We're proud to offer a parental leave policy that allows you to welcome your new addition without worry. We are a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities. In keeping with our commitment to inclusion, we will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are required when applying, interviewing, or performing the essential functions of this position, please contact People Operations, at [email protected].