Veterinary Clinic Relations Specialist

Schedule: 40 hours per week

Classification: Full Time - Exempt

Location: Remote with up to 75% travel

Salary: ($65,000-$67,000) Base + Monthly Bonus Potential

Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

Position Description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks an empathetic and self-motivated individual with excellent communication skills to join our dynamic team as a Veterinary Clinic Relations Specialist located in the Austin, TX area. Our team of Veterinary Clinic Relations Specialists engage the veterinary community and help educate them on Lap of Love’s end-of-life veterinary services for pet families: In-home euthanasia, hospice, telehospice, and pet loss support.

The Veterinary Clinic Relations Specialist collaborates with our veterinarians spanning the nation to help educate new, underserved and expanding markets on Lap of Love’s services. The focus is to educate and gain trust within the veterinary and pet parent community by visiting clinics, attending veterinary conferences and special events, and promotion through virtual and digital channels like virtual meetings, social posts, and email outreach during off travel times. This job does require up to 75% travel as you will be representing Lap of Love in the markets we serve across the United States.

Essential Functions and Responsibilities:

• Travel to veterinary conferences and veterinary clinics in markets across the United States (75% travel)
• Educate veterinary practices and their team members on the benefits of recommending Lap of Love as an in-home, end-of-life care provided to pet families
• Visit a minimum of 3 Lap of Love markets per month and deliver Lap of Love educational material to support the veterinary practice and pet parents
• Provide new ideas, trends, and tips to continually strengthen relationships, both in person and remotely
• Attend national conferences and events to promote Lap of Love to all veterinary professionals at our conference booths, speaking engagements, and special events
• Report and track results from visits, events and meetings to understand effectiveness of campaign(s).

Experience, Education and Requirements:

• At least 2 years of sales or outreach experience preferably in the veterinary industry, required
• Live within 45 minutes of a major airport, required
• Top notch oral and written communication skills with ability to tailor message to audience needs
• Strong interpersonal skills and connections and ability to build new relationships in the veterinary industry.
• Prioritizing, time management, organizational skills, and ability to work with limited supervision
• Familiarity with Microsoft Offices 365 (Word, Excel, PowerPoint, and SharePoint), G Suite (Google Drive, Gmail, Google Calendars, and Google Sheets), Customer Relationship Management systems, and ability to learn proprietary Lap of Love software
• Confident, independent thinker, and self-starter
• Self-driven, collaborative, and motivated to do profound work
• Excellent listening and critical thinking skills
• Exemplify and convey Lap of Love values - Help above all else
• Strong leadership skills
• This position is a remote role requiring the ability to work independently. Hours may vary and some evening and weekend availability may be necessary to complete the necessary job functions

Physical and Other Job Requirements:

• Maintain confidentiality of all patient, client, and business information
• Comply with all applicable laws, regulations, policies, procedures, and guidelines

This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department.

• Health Insurance Plan (Medical) with 100% employer paid HSA option available
• Dental and Vision Plans
• Retirement Plan (Traditional 401k with 3% match and Roth 401k)
• Paid Time Off
• Bereavement Leave
• Paid Parental Leave
• Employer-funded Lifestyle Spending Account (LSA)
• Life Insurance (Basic, Voluntary, and AD&D)
• Short Term and Long Term Disability Insurance
• Training & Development
• Pet Discount Plan and Pet Insurance