Position Overview
We're expanding our remote client services team and currently seeking dependable, people-focused individuals to join us as Vacation Client Support Advisors. In this role, you'll assist travelers by helping coordinate vacation plans, tracking important booking details, and providing ongoing support to help ensure a seamless planning experience from start to finish.
This opportunity is ideal for individuals who enjoy customer interaction, staying organized, and managing details in a remote environment. Whether you're looking to grow new skills or bring experience from another service-based field, full training and continuous support are provided.
Key Responsibilities
Guide clients through travel planning steps based on their interests, schedules, and budgets
Assist with coordinating reservations for accommodations, cruises, transportation, excursions, and vacation packages
Research travel options and availability using approved supplier and reservation systems
Share timely updates related to itineraries, confirmations, and upcoming trip details
Respond to client questions through phone, email, and online communication platforms
Support itinerary changes, special requests, and follow-up communication as needed
Maintain organized records and accurate client documentation within internal systems
Attend virtual onboarding sessions, workshops, and ongoing training opportunities
What This Opportunity Offers
Fully remote work environment
Flexible scheduling options to fit your availability
Structured onboarding and guided training support
Continued learning and professional development resources
Access to supplier partnerships, travel systems, and booking tools
Eligibility for incentive programs, travel discounts, and recognition opportunities
Career growth potential within an expanding remote team
Preferred Qualifications
Strong interpersonal and communication abilities
Detail-oriented with solid organizational skills
Comfortable managing tasks independently in a virtual setting
Familiarity with basic computer systems, email, and online platforms
Reliable internet connection and professional communication habits
Positive mindset and willingness to learn.
Requirements
Must be at least 18 years old
Applicants must be authorized to work within the United States, Mexico, Australia, Spain, United Kingdom, or other hiring regions