UX Researcher

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do In this role, you would be part of the Product-Led Growth (PLG) UX Design Team. We are responsible for the end-to-end self-service journey, focusing on critical stages like onboarding, the trial experience, and long-term retention. As a UX Researcher, you will be a key driver of research impact within the PLG space. You will specifically own and drive our evaluative research engine, establishing a consistent cadence of testing to provide the strategic insights needed to optimize the growth funnel. You will partner closely with designers and product managers to build and implement a seamless, repeatable process for integrating user feedback into our rapid design cycles. This position is an individual contributor reporting to the Sr. Manager, Product Design. Responsibility Lead the end-to-end execution of research studies including customer interviews, surveys, and moderated or unmoderated usability testing Drive insights to ensure core PLG journeys, from onboarding and trial through to purchase and retention, are high-performing Partner with the design and product management team to develop and scale a repeatable process for regular evaluative testing Ensure that concept and usability feedback is a standard and integrated part of the design workflow Collaborate with product managers, designers, and researchers to identify research needs and translate feedback into design iterations Synthesize findings into cohesive narratives and translate research into clear, concise recommendations and user stories Identify and leverage AI-powered tools to accelerate research cycles and improve the overall velocity and efficiency of team workflows Triangulate data from sources like product analytics and previous research to add depth and quantitative context to findings Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 2+ years of experience in product research with a track record of conducting research for shipped products or features Bachelor’s degree in a research-related field or equivalent professional experience Building proficiency across generative and evaluative research pillars Understanding of HCI principles, research sampling, and maintaining rigor under fast-paced constraints Experience using or implementing AI tools to improve research efficiency and team output A portfolio of UX research work Preferred Experience working in a Product-Led Growth (PLG) or rapid-iteration SaaS environment Ability to independently lead unmoderated research studies Communication, storytelling, and active listening techniques Background in research operations or building research processes for design teams Familiarity with web and mobile design patterns and usability heuristics Learning mindset with a proactive approach to growth and comfort seeking feedback to refine skills in a fast-paced environment Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance. Applicant and Candidate Privacy Notice