Job Title:
Remote User Support Specialist
Hourly Pay:
$21 - $26/hour
Summary:
We’re hiring a Remote User Support Specialist to assist customers from the comfort of your home. In this role, you’ll help users navigate our tools, answer questions, and troubleshoot common issues by email, chat, or support tickets. You’ll play a key role in making sure people have a smooth and positive experience. If you’re friendly, tech-comfortable, and enjoy solving problems, this is a great fit.
Job Responsibilities:
Respond to user questions through chat, email, and ticketing systems in a timely, professional manner
Assist with basic technical issues like password resets, login problems, or feature walkthroughs
Update support logs and document frequently asked questions for reference
Help maintain and improve user-facing help content, including FAQs and tutorials
Share insights and recurring issues with product or engineering teams to improve services
Follow up with users to ensure their issues are fully resolved and they’re satisfied
Qualifications:
Excellent written communication and interpersonal skills
Comfortable using basic digital tools and web-based software
Patient, detail-oriented, and able to explain technical steps clearly
Organized, dependable, and good at multitasking
Experience in support, administration, or customer-facing roles is preferred but not required
Perks & Benefits:
Pay: $21 - $26 per hour
Fully remote with flexible scheduling
Paid onboarding and training
Friendly, helpful support team
Clear career growth into senior roles or specialized support functions