User Researcher Consultant

User Researcher – SC Eligible (Permanent Role)

We’re partnering with a well-regarded IT services firm that delivers digital transformation solutions to public sector clients. They’re looking to onboard a permanent User Researcher with experience working in GDS-aligned environments.

Location: Remote-first, occasional travel to client locations

Salary: Up to £55,000 per year + benefits

Security Clearance: Must be eligible for SC Clearance

Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices

The Role

As a User Researcher, you’ll be central to uncovering the needs and behaviours of end-users and ensuring digital services are designed with them in mind. You’ll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences.

Responsibilities

• Design and lead research activities throughout the project lifecycle — from discovery to implementation
• Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys, diary studies) based on the context
• Generate and present insights that support evidence-based decision-making in agile delivery teams
• Engage with stakeholders to align research goals with user and business needs
• Facilitate workshops and synthesis sessions to promote empathy and user understanding within delivery teams
• Analyse both qualitative and quantitative data to inform product or service improvements
• Work closely with other researchers, designers, product owners, and developers
• Champion user-centred practices across the organisation and help embed research into delivery processes

Required Experience

• Proven experience conducting user research across different delivery phases
• Solid understanding of GDS standards and how they influence service design
• Ability to work independently as a lead researcher within agile teams
• Skilled in selecting and applying appropriate research methodologies
• Comfortable communicating research findings through storytelling and visualisation
• Familiar with tools used for in-person and remote research, and experience testing concepts using prototypes
• Strong stakeholder engagement and facilitation skills

This is a great opportunity to make a meaningful impact by shaping user-focused digital services in the public sector.