Usability Researcher (quantitative) - Web/Content Development, Marketing and Sales

Usability Researcher (quantitative) - Web/Content Development, Marketing and Sales

Contract Term: 6 months, highly renewable

Work Location: fully Remote Work in Canada

The purpose of this team is to support scalable usability research by enabling stakeholders (PMs, engineering, design) to run high-quality experiments and gather actionable user insights through internal UX testing platforms.

Key projects: This role will contribute to setting up and executing usability testing experiments, analyzing results from UX research platforms, and generating product recommendations to improve user experience.

Candidate Requirements

The ideal candidate would contain a strong portfolio with experience in experimentation/A-B testing, quantitative research methods, telemetry/behavioral analytics, and advanced statistical analysis, along with demonstrated experience synthesizing findings into product recommendations.

Summary

The main function of the UX Researcher is to conduct quantitative research on customers’ needs, preferences, and behaviors related to products and services within the Bing ecosystem. A typical UX Researcher is responsible for designing and conducting experiments, A/B tests, telemetry analyses, and surveys. They should be skilled at translating large datasets into compelling stories and actionable insights that highlight customer needs and help inform the product roadmap.

This role sits within the Coherence and Framework team, requiring the ability to operate efficiently in a fast-paced environment with rapidly evolving design systems and continuously changing SERP (Search Engine Results Page) experiences. The ideal candidate should be comfortable navigating ambiguity, collaborating across multiple partner teams, and supporting experimentation and design convergence efforts at scale.

Job Responsibilities

Design, conduct, analyze, and report on quantitative UX research projects, including telemetry analysis, A/B tests, flights/experiments, and surveys.

Analyze experiment, A/B testing, and telemetry data to identify patterns, themes, customer pain points, and opportunities for improvement.

Create presentations, dashboards, and storytelling artifacts to communicate findings and recommendations to engineers, designers, product managers, and leadership stakeholders.

Partner closely with cross-functional teams to ensure research insights are incorporated into product development and design decision-making.

Support rapid experimentation and iteration cycles across evolving Bing SERP experiences.

Collaborate with the Coherence and Framework teams to evaluate design system convergence, usability impact, and consistency across experiences.

Work effectively within a dynamic environment where design patterns, systems, and UI frameworks continue to evolve through experimentation and live flights.

Help drive user-centered decision making through scalable quantitative research methodologies.

Skills

Experience using AI applications and tools to analyze data and create compelling storytelling artifacts and presentations.

Strong verbal and written communication skills, interpersonal skills, and customer empathy.

Strong ability to work independently, prioritize effectively, and manage time in a fast-paced environment.

Expertise in quantitative research methods, including:

Experimentation and A/B testing

Telemetry analysis

Survey design and analysis

Behavioral data analysis

Ability to synthesize complex datasets into clear and actionable insights.

Familiarity with evolving design systems and experimentation-driven product development.

Comfortable working across ambiguity, rapid iteration cycles, and changing product directions.

Education / Experience

Bachelor's degree in human-Computer Interaction, Psychology, or equivalent training required.

5–7 years of experience working as a quantitative UX Researcher on consumer products required.

Experience working on large-scale consumer-facing platforms, experimentation systems, or search experiences is preferred.