US Customs Clearance Coordinator (Remote)

Customs Clearance Coordinator (Remote) Department: U.S. Operations Reports To: Release Supervisor (US) Location: Remote Schedule: Full-time, Monday to Friday There are three schedules available for this position. Lumber Release - 9:00am - 5:30pm PST Highway Release - 4:00pm - 12:30pm PST Highway Release - 3:00pm - 11:30pm PST Compensation: $45,000 – $55,000 USD annually, based on experience. This role may also be eligible for a shift differential , an additional pay premium recognising evening or overnight hours worked. Position Summary The Customs Clearance Coordinator plays a vital role in supporting clients by ensuring cross-border shipments are processed accurately, efficiently, and in compliance with all U.S. Customs regulations. This position works independently during the evening shift to process entries across multiple modes of transportation, resolve client issues, and provide exceptional service. This role is ideal for someone with brokerage experience who thrives in a fast-paced environment and enjoys balancing technical accuracy with strong customer service. About A & A Customs Brokers For more than 40 years, A & A has specialised in customs brokerage and international trade—but we are not your typical broker. We pride ourselves on combining deep expertise with a people-first approach. Certified as a Great Place to Work by our employees Remote-first culture , giving you the flexibility to work from anywhere Competitive compensation and comprehensive benefits, including medical, dental, vision, and 401k Unique perks like our Honeymoon Hi-5 paid leave, tuition reimbursement, and extra paid time-off programs Investment in your career growth with training and certification support, including: $2,000 bonus for completing your CCS designation $2,000 bonus for successfully completing the LCB exam and earning your license Our culture is values-driven—we collaborate, innovate, and celebrate wins as a team. At A & A, we believe client service starts with supporting and empowering our people. Key Responsibilities Review documentation and prepare customs release entries for processing Communicate with clients to clear shipments, provide updates, and resolve paperwork issues or customs holds Assign correct tariff classifications (HTSUS) Ensure shipments are released, classified, and billed accurately and in a timely manner Handle general inquiries professionally via phone, email, or internal channels Maintain knowledge of all ports across the U.S. and Canada Ensure compliance with U.S. Customs regulations when completing import documents Support other operational tasks as required Qualifications Required: Previous customs entry release experience Experience processing entries across multiple modes (highway, rail, air, ocean) Strong accuracy and ability to handle large volumes of work under deadlines Ability to work independently during evening shifts Strong customer service and communication skills Preferred: Experience with Softwood Lumber Entries CCS designation or Licensed Customs Broker (LCB) certification Experience working with Partner Government Agencies (e.g., FDA, USDA) Additional Information To learn more about us, visit: www.aacb.com See what our team says: Glassdoor Reviews #ServeWithEnthusiasm #MakeItHappen #PlayAsATeam #LearnAndGrow A & A Customs Brokers is a fair and equitable employer. We welcome applications from all qualified candidates regardless of ethnicity, race, age, gender identity, disability, or sexual orientation.