UK Field Support Operations Manager

About Us Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams. From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this. Job Description Requirements Field Operations Leadership Provide on-site operational support across UK locations Travel extensively to restaurants/sites to support teams and drive performance improvements Conduct regular field visits, operational audits, and performance reviews Build strong working relationships with partners, managers, and operational teams Support the implementation of operational processes and best practices across the field Increase penetration of Foodhub products & services across existing client portfolio Team & Performance Management Lead the organisation and distribution of work, ensuring high productivity levels balanced with adding value. Coach and support field teams to achieve operational KPIs and service standards. Identify technical challenges, themes, and trends in the field and provide regular insight directly to the CEO. Lead by example through a hands-on and visible management approach. Customer & Stakeholder Management Act as a key operational escalation point when required Work closely with internal departments and external partners to ensure operational success Ensure a consistently high level of customer and partner satisfaction Skills & Experience Essential Proven experience in field operations, area management, and multi-site operational leadership Technical leaning/background specifically relating to electronic point of sale systems and/or online food ordering with associated hardware. Experience within hospitality, food service, retail, or technology-led operations Strong cultural awareness and ability to work within diverse teams Comfortable working fully field-based and travelling extensively across the UK Strong people management and relationship-building skills Highly organised with excellent problem-solving abilities Ability to work independently and manage priorities effectively Full UK driving licence Preferred Ability to speak Urdu, Punjabi, and/or Hindi would be an advantage What We ’ re Looking For Technically competent Enjoys being out on the field and working directly with teams Is approachable, energetic, and operationally focused Can adapt quickly and build strong working relationships Takes ownership and leads from the front Will positively contribute to the culture and values of the wider team Benefits 33 days annual leave per year (including public holidays) Option to purchase up to 5 additional annual leave days UK-based role with extensive international exposure Pension scheme High-impact leadership role within a global EPOS-led hospitality technology business Guaranteed day off on your birthday This is a remote position.