About this role
Minimum Requirements: High School diploma or equivalent. Fluency in English and Turkish (C2, C1, B2 levels). Understanding of cultural nuances and idiomatic expressions in both languages. Excellent listening, retention, and note-taking skills for maintaining high accuracy. Ability to remain neutral and objective during conversations. Capability to clarify cultural meanings when necessary to avoid miscommunication. Interpret messages accurately between Turkish and English, ensuring clarity, tone, and style preservation, while adhering to grammatical and syntactical rules. Deliver strict renditions of conversations including all details, ready to handle challenging calls professionally. Utilize strong customer service and communication skills with clear enunciation and a professional voice. Adhere to client instructions carefully, manage the call flow efficiently, and avoid engaging directly with limited English speakers without client's permission. Remain calm and collected during calls, particularly in situations where speakers may become upset or incoherent. Be punctual and available for scheduled shifts. Ensure reliable internet access for effective communication related to work. Perform additional duties as assigned. Applicants should be willing to work Rotational Shifts (including nights). Working days : 5 days (2 rotational week off) Job Type : Full-time (Work From Home) Salary up to : 7.87 LPA Other allowance : Overtime pay, Mediclaim (Covers the Employee, Parents, Spouse & 2 kids from the first day of employment) & other Incentives based on performance. For Foreign Nationals - Only apply to this job if you hold OCI card.